Solutions for Financial Services

The global financial services market is going through challenging times. Competition, growing regulatory pressure, and heightened risks from external forces have never been greater.

To be successful, financial service providers must face these challenges while at the same time reducing costs, increasing security, and differentiating their product and service offerings.

Cost-effective, secure communications

Ash Telecomís flexible communications solutions fit the needs of financial services organizations in all sectors.

Mitel Solutions for Capital Markets

Innovative communications options for the trading floor and the offices that surround it.

The Challenge

  • Current solutions are designed for large, single location sites.
  • Current solutions are site-based, expensive to purchase, and costly to maintain.
  • Consequently, many of todayís finance IT environments are closed specialized networks. Distributed and smaller trading environments remain confined to in-house solutions consisting of generic enterprise solutions and basic IP phones.

The Answer

A new trading solution from Mitelģ eliminates turret and communications silos, delivering a complete solution on a single IP platform.

No matter the applicationóprimary location, Disaster Recovery backup, home office, or branch officeóMitelís Capital Markets Solution provides scalable, flexible answers that can grow with your business. Mitelís plug-and-trade solutions can be installed within hours and are easy to maintain, giving your customers more time to trade. This translates to cost savings of up to 30 percent as compared to traditional trading solutions for a single site. Networked sites can realize savings up to 60 percent.

Solutions for the Insurance Industry

Customer focused options for the Insurance Industry

The Challenge

Current solutions cannot automate repeat and routine business

Current solutions do not drive profit

The Answer

  • Mitelís advanced communications technologies play a critical role in overcoming such challenges and allowing the delivery of an exceptional customer-centric experience. Provide quick access to adjusters, reliable communications that preserve loss data, consistent phone features for employees in the office or on the road, and telecommuting support wherever users may be.
  • Streamlined communications are critical to providing your customers with a seamless service that ensures satisfaction delivered in the way they choose.

Solutions for Retail Banking

Mitel provides retail banks with the tools to proactively manage current customers and actively assist in the attraction of new ones.

Mitel financial services solutions are designed to extend the customer life cycle, reduce customer attrition, and support new business programs.

The Challenge

Current solutions are not focused on personalizing remote customer interaction, and they do not allow employees to stay connected to the office and customers when travelling.

The Answer

  • Contact Center Solutions: Ideal for delivering personalized attention to your remote customers. Mitelís solution ensures that customersí calls are answered quickly and by the right banking experts.
  • Mobility and Collaboration Solutions: Ensure that employees stay connected regardless of where they are. Mitel Mobility Solutions provide the same features that you have in the office while on the road.
  • Audio and video conferencing: Give customers better access to your banking experts while increasing productivity. Conferencing eliminates travel between branches and provides on-demand employee training via Mitelís rich collaboration tools.