Retell Call Recording

Retell's Call recording is a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls. Leading edge web technologies ensure that it is the most powerful yet easiest to use solution available today.

Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, Retell's Call Recording meets all your needs. It works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen.

Resolve Disputes

Find calls quickly and email an extract to your client to confirm contract details.

Demonstrate Compliance

Show that FSA & PCI DSS call recording rules have been followed.

Monitor Quality

Review recordings to ensure that clients have been dealt with professionally.

Improve Performance

Work with staff to develop their telephone and telesales techniques.

Benefits of Call Recording

Call Recording will enable you to record all telephone orders and discussions and you can quickly confirm back to a customer what was agreed, which resolves any disputes quickly.

FSA & PCI DSS Compliance

Retell's Call Recording meets the regulatory requirements defined by the FSA and other regulatory bodies. It is also updated regularly to ensure that it continues to meet new regulations.