Create your most productive mobile workforce. Easily and cost-effectively increase communications capacity, adding enhanced capabilities as your business expands. Gain business and customer service efficiencies. Avaya IP Office is easily customized to meet the communications needs of any small, midsize, enterprise branch, and growing business. Flexibility, scalability, and options are built right in:
- Go from basic telephony to the most sophisticated unified communications.
- Grow from five employees to 1,000 (at a single site).
- Network up to 32 locations.
- Launch easy communications for everyone: office workers, mobile workers, receptionists, teleworkers, and customer service agents and supervisors.
- Use IP, digital, analogue, or SIP—in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
- Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.
- Combine IP Office with Avaya data networking, security features and intuitive system management tools.
With more than 266,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.
With IP Office, you can give your employees the communications tools they need to perform at their best.
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.
Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.
Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
Customer Service Supervisor
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.
Customer Service Agent
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
Features and Benefits:
Collaborate without boundaries
Enable employees to stay productive and accessible even when away from their desks. IP Office mobility applications are easy to use and feature rich. Use IM, presence and geo-presence, full call control, and conferencing on smart phones, tablets, and laptops.
Improve responsiveness to customers
Enable customers to quickly reach the right associates—whether they’re in or out of the office. Integration with desktop applications (such as Microsoft Outlook or Salesforce.com), multi-layered automated attendants, and mobility applications help speed interactions and provide personalized service to customers.
Keep up with growth
IP Office is the most cost-effective solution for growing businesses. Simply upgrade your software or add new hardware for capacity—keeping your initial investment intact. IP Office delivers both features and capacity (up to a 1,000 users on a single site).
Get complete communications functionality
we start with a built-in, secure 128-party conference bridge. We add call recording, auto attendants, voice mail, and voice-mail-to-email integration.
Move up to advanced unified communications capabilities for presence status, IM, mobile call control, conferencing, and more. Integrate with desktop applications and employee devices (such as smart phones and tablets).