Mitel

Creating the Foundation for Guest Excellence

At the heart of every successful property, we know how vital it is for you to provide the best possible guest experience. Furthermore, it is equally important to make daily activities as efficient and smooth as possible for your dedicated staff. Whether you manage a large-scale hotel in a bustling city square or a series of quiet cottages by a peaceful lake, your communication needs remain a top priority.

Flexible Tools for a Positive Experience

Because modern hospitality moves so quickly, having flexible and secure collaboration tools is essential to your business. Specifically, these systems act as the primary link between guest requests and staff responses. Consequently, by investing in the right technology, you create the positive environment that is so crucial to your long-term success. As a result, you can ensure that every guest leaves satisfied, regardless of your property’s size or location.

Personalized Gestures That Drive Guest Loyalty

To begin with, it is often the small gestures that make a significant difference in the hospitality industry. These include remembering guest names, honoring specific preferences, and protecting their privacy at all times. By integrating seamlessly with hospitality management solutions and contact center routing, Mitel solutions help you get these vital details right. Consequently, you can provide a higher level of timely service that guests will truly appreciate.

Enhancing Guest Experience and Revenue

Furthermore, with Mitel, you can offer guests relevant content designed to enrich their stay and promote revenue-generating services. Because these offers are based on known guest preferences, they feel personalized rather than intrusive. For example, by using a multilingual and interactive guest app, you could customize the entire guest experience. Ultimately, this level of engagement helps you build rapport and secure lifelong customers for your property.

Omnichannel Engagement Throughout the Guest Journey

To begin with, by utilizing contact center routing and real-time messaging, you can interact with your guests across multiple communication channels. Furthermore, with Mitel Revolution and bring-your-own-device (BYOD) integrations, you are able to promote your brand services, restaurants, and amenities before, during, and after a guest’s stay. Consequently, gaining insight into your guests’ habits allows you to differentiate your business. Specifically, anticipating their needs enables you to provide the personalized experiences that modern travelers expect.

Essential PBX Features Built for Hospitality

In addition to guest engagement, our hotel PBX features are engineered specifically for the hospitality environment. Because these tools are purpose-built, you can achieve a high level of operational efficiency. For instance, the system allows for the following functions:

• Guest Management: Efficiently handle the check-in and check-out of guests via your PMS.

• Privacy & Comfort: Set guest extensions to “Do Not Disturb” and schedule automated wake-up calls.

• Security & Control: Block external calls automatically when a room is not occupied.

• Operational Workflow: Allow housekeeping to update room status directly via the guest room phone.

• Integrated Billing: Seamlessly bill phone calls to specific rooms through your management software.

Seamless Integration with Leading PMS Software

Moreover, the 3CX Hotel Module can integrate with a wide variety of Property Management Systems (PMS), including industry leaders such as Micros Fidelio, Roommaster, Hilton, and more. By integrating your PMS, you are able to trigger many vital functions directly from within your existing software. As a result, the telephone system operates reliably in the background while your staff continues to use the interface they are already familiar with.