Mitel

We know how vital it is for you to provide the best guest experience while making it as efficient and smooth as possible for your staff to run their daily activities. Whether you are a big hotel in a bustling city square or a series of cottages by a peaceful lake, having flexible and secure communications and collaboration tools are at the heart of the positive experience so crucial to your business.

Small gestures that make a big difference: remembering guest names and preferences, providing timely service, and protecting their privacy at all times. By integrating with hospitality management solutions and contact center routing, Mitel solutions help you get the small things right.
With Mitel, you can offer guests relevant content to enrich their experience and promote revenue-generating services based on known guest preferences. Using a multilingual and interactive guest app, for example, you could customize your guest experience and build rapport for lifelong customers.

With contact centre routing, real-time messaging, Mitel Revolution, and bring-your-own-device integrations, you can use multiple communications channels to interact with your guests and promote your brand services, restaurants, and amenities before, during, and after their stay. Gaining insight into your guests’ habits and anticipating their needs allows you to differentiate your business by providing personalised experiences for your guests.

The hotel PBX features are specific for hospitality environments. The following functions can be achieved:

• Check in and check out of guests (via PMS )
• Setting guest extensions to Do not Disturb.
• Blocking of external calls when a room is not occupied.
• Schedule wake up calls.
• Allows billing of calls to rooms (via PMS)
• Allows housekeeping to set room status via the phone

The 3CX Hotel Module can integrate with Hotel software systems / Property Management Systems (PMS) such as Micros Fidelio, Roommaster, Hilton and more.
By integrating your Property Management System (PMS) you are able to trigger many functions from within the PMS software whilst the telephone system operates in the background.