Call Centre Solutions

Ashtelecom Call Centre Solutions are powered by Horizon Contact, a platform built to work seamlessly with our Horizon and Collaborate services. By providing a shared feature set across your entire team, we offer a truly conjoined experience for managing voice, email, and webchat interactions.

Work from Anywhere, On Any Device

Our solution is compatible with a broad range of handsets and supports WebRTC to enable high-quality softphone use. This allows your team to work from home, the office, or on the move—all they need is a supported web browser to access the full suite of contact centre tools.

Everything You Need to Connect and Grow

Our platform adapts to your business, not the other way around. Whether you are managing a small support team or a large multi-site operation, Ashtelecom provides the flexibility you need:

  • Intelligent Call Routing: Ensure every caller reaches the right expert with advanced IVR menus and skill-based routing.

  • Real-Time Analytics: Gain instant insights with live wallboards and reporting to optimize performance.

  • Scalable & Flexible: Our service scales with your growth, featuring flexible license options that fit your budget.

Seamless CRM Integrations

Stop switching between screens. Ashtelecom integrates with your favorite CRM platforms to streamline workflows and provide your agents with instant customer context.

  • Salesforce: Empower your team with automatic “screen popping” of customer records, click-to-dial functionality, and automated activity logging.

  • Microsoft Dynamics: Sync your interaction history and customer data for a 360-degree view of the customer journey.

  • Zendesk & HubSpot: Improve ticket resolution and lead management by linking every call directly to your customer’s support or sales history.

  • Specialist Integrations: We also support integrations with platforms such as Zoho and EMIS (for healthcare), ensuring your data remains consistent across all channels.

Ready to transform your customer service?

Horizon Contact supports inbound and outbound voice calls, webchat, email and outbound SMS, enabling a highly personalised customer experience. It’s designed to give agents a master view of customer communication across all channels, so they can ensure a seamless experience.

But technology alone isn’t enough. We work as your partner, helping design, deploy, and optimise your call centre strategy. Our experts support you with onboarding, training, and ongoing guidance so you get maximum value from your solution.

Key benefits include:

  • Cloud-hosted, fully managed platform
  • Rapid deployment with minimal upfront costs
  • Advanced reporting and performance insights
  • Omnichannel capabilities (voice, email, chat)
  • Easy integrations with business systems
  • UK-based support and service management

Deliver faster responses, smarter routing, and more personalised service — all while reducing operational overhead. With our Call Centre Solutions as a Service, you gain the tools to turn every customer interaction into an opportunity to build loyalty and drive growth.

If customer experience matters to your business, your communications platform should too. Let us help you create a call centre that works smarter, not harder.