Call Centre Solutions

Horizon Contact has been designed specifically to work in conjunction with Horizon and Collaborate, providing a conjoined experience and shared feature set for all users. Offering a rich customer contact experience for voice email and webchat interactions.

Horizon Contact is compatible with a broad range of handsets and supports WebRTC to enable the use of soft phones. This allows users to work from anywhere on any device, with only the need to access a supported browser.

Our cloud-based call centre platform gives you everything you need to connect, support, and grow. From intelligent call routing and IVR menus to real-time analytics and CRM integrations, we provide a flexible solution that adapts to your business — not the other way around. Whether you operate a small support team or a large multi-site contact centre, our service scales with you.

Horizon Contact supports inbound and outbound voice calls, webchat, email and outbound SMS, enabling a highly personalised customer experience. It’s designed to give agents a master view of customer communication across all channels, so they can ensure a seamless experience.

But technology alone isn’t enough. We work as your partner, helping design, deploy, and optimise your call centre strategy. Our experts support you with onboarding, training, and ongoing guidance so you get maximum value from your solution.

Key benefits include:

• Cloud-hosted, fully managed platform
• Rapid deployment with minimal upfront costs
• Advanced reporting and performance insights
• Omnichannel capabilities (voice, email, chat)
• Easy integrations with business systems
• UK-based support and service management

Deliver faster responses, smarter routing, and more personalised service — all while reducing operational overhead. With our Call Centre Solutions as a Service, you gain the tools to turn every customer interaction into an opportunity to build loyalty and drive growth.

If customer experience matters to your business, your communications platform should too. Let us help you create a call centre that works smarter, not harder.