Ash Telecom

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Ash Telecom
Tel: 0870 458 5008


About Us
Ash Telecommunications Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@ashtelecom.co.uk.

Our Contact details:Ash Telecommunications Ltd
Alexandra House
Alexandra Terreace
Guildford Surrey
GU1 3DA
Phone: 0870 458 5008
Fax: 08704583400
Email: sales@ashtelecom.co.uk
Vat no: 03555845
Payment Methods
We accept all major credit and debit cards without surcharges. Alternatively payment can be made by cheque, but we will have to wait for clearance before sending goods, this can delay your order by up to 3-4 days. For some companies we offer 30 day account facilities, please contact the sales team for application details - 0870 458 5008.

Cards can be taken on-line using our Secure SSL shopping system or by calling us directly. For cheque payment you still enter your details into the shopping cart system, but simply enter cheque as your payment method.

All prices quoted are in £ sterling. UK and EU residents pay the VAT inclusive price (inclusive at the current rate of 17.5%). Non-EU residents/VAT exempt pay the VAT exclusive price (subject to an administrative fee for VAT reclaim forms).
Payment terms are cash, cheque (subject to guarantee/clearance), credit/debit card, and bank draft/building society cheque or bank transfer. Personal or business cheques not covered by a guarantee card are subject to a 10 working day clearance period. Express clearance is available at a small charge.
30-day credit terms may be offered to approved accounts.

If you have any security related questions please direct them to sales@ashtelecom.co.uk
Your Right to Cancel

If you decide you no longer wish to continue with an order, you must advise us as soon as possible before despatch via any contact method. Please quote any reference numbers associated with your order. If you decide to cancel after shipment, then you will be liable for payment of any delivery/collection charges. Also refer to the returns procedure outlined in the Customer Service section.
Your Right To Cancel
If you decide you no longer wish to continue with an order, you must advise us as soon as possible before despatch via any contact method. Please quote any reference numbers associated with your order. If you decide to cancel after shipment, then you will be liable for payment of any delivery/collection charges. Also refer to the returns procedure outlined in the Customer Service section.
Delivery
A Standard Delivery charge of £10.00 + VAT is added to all orders weighing under 10kg being delivered to mainland England, Wales and Scotland. A charge of £0.50p + VAT is added per Kg to all packages over 10Kg being delivered to the rest of England, Wales and Scotland.

A Standard Delivery charge of £25.00 + VAT is added to all orders weighing under 20kg being delivered to Northern Ireland and Eire.

Any overseas delivery will need to be arranged prior to the order being sent. The charge will be dependant on destination and weight, so we will contact you to agree the final delivery charge before the order is processed.

Delivery Time?
At Ash Telecommunications, we aim for 3-day delivery. Any product ordered before 4.00 pm on any business day (Monday - Friday excluding Bank Holidays) should be delivered the next business day before 5.30 pm (assuming the item is in stock).

Orders taken after 4.00pm will be dispatched the next day. Any order made on a Friday after 4.00 pm will be dispatched the following Monday (excluding Bank Holiday's) for delivery Tuesday.

Though every effort is made by Ash Telecommunications & the couriers to achieve next day delivery, the standard delivery charge does not guarantee this goal.

Ash Telecommunications relies upon the services of a third party courier. There are unfortunately a few occasions when the couriers fail to perform the service that they are required to. Though this happens rarely, it does occur, and we cannot be held responsible for the late delivery of an item.

It is not always possible to manage next day delivery to non-mainland England, Wales and Scotland, as well as Ireland. This is dependant on the accessibility of your address.

Who is our courier?
For orders to be delivered within the UK mainland, the courier used will be Parcel Force Ltd, you should arrange for someone at your address to be in and sign for the parcel on the expected delivery date. Where a parcel cannot be delivered, (e.g. no-one at home), a card will be left by Parcel Force Ltd with a telephone number to call and the address of the nearest depot where your order will be placed.

Tracking your parcel?
When your order is dispatched you will receive an email confirming your order is being delivered.
Occasionally parcels are delayed due to poor addressing/sign posting. We may need to give Parcel Force Ltd your telephone number in case they need to contact you regarding the delivery. This information will not be kept by Parcel Force Ltd or used by any other third party.

If your products have been damaged?
If the goods are damaged upon receipt please call us on 0870 458 5008 or email: sales@ashtelecom.co.uk within 7 days of delivery.
Ethical Policy
At Ash Telecommunications we aim to work in the most efficient, and ethically correct way we can within our industry.

Our aim, like that of any business, is to make a profit. We do believe however, that in fulfilling this aim, we need to maintain awareness of the social and environmental implications of the work we do. As such we have developed our own mandate for adhering to this as best we can.

We refurbish equipment that otherwise may be scrapped or disposed of in an environmentally unfriendly way.

After going through our refurbishment process the re-cycled product is re-sold at a discounted price to our clients, who choose this re-cycled product over the new product that we also supply.

Refurbished equipment has been, and is, supplied by us to the many of the large blue chip companies, to small Start-ups.
All our refurbished products carry the same warranty as the new products we supply - thus allowing the purchase of re-cycled products with the same confidence as new products. This removes the uncertainty and reason for not purchasing re-cycled products.
In terms of the ethic we employ when operating our business, we believe we offer a fair and trustworthy alternative to our competitors. When purchasing products we pay our suppliers on time, and do not aim to profit by malice in any way.
Refurbished Telephone Systems
At Ash Telecommunications we provide a full range of refurbished telephone systems & equipment alongside the telecommunications equipment that we stock.

Our refurbished telephone systems & equipment gives a discounted alternative to customers, without compromising on the quality and reliability of the equipment we sell.

To this end we fully refurbish most of the products we supply ourselves, and the balance is factory reconditioned, usually by the manufacturers. All the products we sell come with full 12-month warranty.

Our refurbished telephone systems & equipment goes through a process that includes:
Full testing of all unit features and facilities.
Replacement of line cords, curly cords, and other internal and external components and accessories where necessary.
Quality control. Any product not passing our stringent quality control standard is 'B' graded, not for sale (used for maintenance spares etc). Only products passing our inspection will be allowed onto the shelves for sale on the Ash Telecommunications website.

We do not make any pretence that the product is new, but aim to ensure our refurbished telephone systems & equipment, together with the full 12 month warranty provides a real alternative to the new telephone systems & equipment we stock.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Terms & Conditions
These terms and conditions shall be governed by and construed according to English Law.

Although Ash Telecommunications will endeavour to ensure the accuracy of all information made available on the web site, neither Ash Telecommunications nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this site.

Prices and availability information is subject to change without notice.

All goods remain the property of Ash Telecommunications until paid for in full. For details of Product Guarantees see Warranty & Refunds.

We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until it is accepted by the company.

All goods are offered subject to stocks and availability. If for any reason they are no longer available we will try to offer an alternative product, otherwise we reserve the right to cancel the contract and offer a refund.

By purchasing a product you are agreeing to the above terms and conditions. None of the above affects your statutory rights as a consumer.

Important - Distance Selling Regulations

Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days - starting from the day after you take delivery of the goods (a "cooling off" period). You have the right to cancel for any reason without penalty.

If you wish to cancel a contract, please write to us, fax us or e-mail clearly stating your full details, invoice number and cancellation instructions. To cancel the contract, you must give us notice within seven working days starting from the day after you take delivery or collect the order.

Once you have cancelled the contract, you have a legal "duty of care" to take good care of the goods. You must return the goods to us at your expense to the address below - we would advise that you use a recorded-delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number.

If it is more convenient, we can arrange collection by our couriers; any costs incurred will be deducted from your final refund.

We will refund you the full amount paid for the goods, less any costs to collect the goods, within 30 days of receipt of the notice of cancellation.

The full regulations can be viewed at http://www.hmso.gov.uk/si/si2000/20002334.htm

Consumer Law
These terms and conditions do not affect the statutory rights of the consumer. We meet our obligations under the current consumer regulation in force including:
The Sale of Goods Act, 1979
The Supply of Goods and Services Act, 1982
The Trade Descriptions Act, 1968
The Unfair Contract Terms Act, 1997
The Consumer Protection Act, 1987
The Consumer Protection (Distance Selling) Regulations, 2000
Reaching Us
If you need to reach us, please email us on sales@ashtelecom.co.uk, alternatively, you can call on 0870 458 5008 International +44 0870 458 5008 or fax us on 08704583400 or write to us at Alexandra House,Alexandra Terrace,Guildford,Surrey,GU1 3DA
Privacy Policy
At Ash Telecom we are very conscious of the need to protect your privacy. We need to collect your name; address and contact details to process your order, and to ensure the maximum level of service can be achieved.

Credit card details are only retained for the purposes of completing the current transaction, and are not kept on our records. Each transaction will require the re-input of your cards details.

Only basic information (as above) is requested. We do not collect sensitive personal information about you.

You can request a report on the details we hold about you at any time, and we will gladly email them to you. If the details we hold are incomplete or incorrect, please advise us and we will correct them.

The details we hold are for our own purposes only - we do not provide them to other companies. Only the courier company we use may be given your phone number for ease of delivery in case of any problems.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

From time to time we may email you with details of featured products and offers. The emails will only relate to products we sell and in which, by virtue of having placed an order or registered with us, you have shown an interest. You will always be given the opportunity to refuse these emails in the future and be removed from our mailing list.

Any queries you have regarding our privacy statement should be emailed to sales@ashtelecom.co.uk
Warranty & Refunds
Ash Telecommunications offers a full 12-month 'Return to Base' warranty on all products (excluding consumable products e.g. batteries, tapes, ink cartridges).

The warranty commences from the date of arrival with the customer.

In the case of new products, if the manufacturer offers a different warranty period, or different terms, the manufacturers warranty will take precedence.

Manufacturers may offer an extended warranty period to customers who purchase new products. Ash Telecommunications will take no further part in arranging such warranties and the customer must take any issues to the manufacturers directly.

Except in pre-arranged circumstances, the Ash Telecommunications warranty is not valid outside the United Kingdom.

Products must not be returned to Ash Telecommunications without an authorised returns number. Any products returned without an authorised returns number, will not be accepted by our warehouse. The cost of the return of the products to Ash Telecommunications is to be borne by the customers unless otherwise arranged in advance.


Proof of purchase must be retained and available for any warranty issue.

Your statutory rights are not affected.

Please Email : sales@ashtelecom.co.uk or call us on 0870 458 5008 Mon-Fri 10.00am - 5.00pm if you are experiencing problems. Should the goods prove not to be faulty after examination and testing in our workshop then return postage will be payable by the customer.

The returns address for all items is:
Ash Telecommunications Ltd
Alexandra House
Alexandra Terrace
Guildford
Surrey
GU1 3DA

Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party.



Ash Telecom
Alexandra House
Alexandra Terrace
Guildford
Surrey
GU1 3DA

Tel: 0870 458 5008

 


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