|
BT Meridian Main Page
Business Communication Manager (BCM)
Downloads
BCM_3.0_Quick_Overview.pdf (86K PDF)
BCM_3.0_Solution_Brief.pdf (685K PDF)
Developed by Nortel Networks, delivered and supported by
BT, Business Communications Manager (BCM) is an advanced but easy-to-use, one
box solution for simple telephony right up to a sophisticated mix of voice,
data and Voice over IP.
BCM Mini Office is ideal for smaller sites with
up to 32 extensions, whilst BCM Power Office easily caters for up to 160
extensions, and is perfect for multi-sites or branch offices.
For
further information on both the BCM Mini Office and Power Office, please download our
product brochure below.
Full features & benefits
- Streamline costs - One box for voice, data & applications in a
cost effective package to meet your needs
- Choice - voice, data or both
- IP ready when you are - minimises future investment if, or when, you
upgrade to IP Telephony
- Can integrate with existing LANs and WANs
- Choice of line type - Analogue, ISDN2 or ISDN30
- Remote management capabilities so staff can manage voice, fax and
email even when out of the office
- Provides an IP-Enabled upgrade path from BT Meridian Norstar systems
- Personal Call Manager helps manage customer contacts
- Avoid missing important calls with Voicemail
- Free phone calls with Voice over Internet protocol (VoIP) over your
Wide Area Network
- Integrate your voice, data and applications solutions in a single
product platform
- Manage incoming calls to ensure that the call goes through to the
right person
- Deliver all your voice, e-mail and fax messages into the same box
with Unified Messaging
BCM Systems
BCM (200) Mini Office
- Full voice and data feature capability at a new low price for up to
16 users (expandable to 32)
- Packages offer either 4 Analogue lines, 8 ISDN2 (BRI) channels or 30
ISDN30 (PRI) channels
- Supports 16 Extensions, 8 Voicemail users and 1 Personal Call Manager
user to help improve customer relations and internal communications
- One box is all you need to run your office communications system
BCM (400) Voicemail
- Builds on BCM (200) Mini Office for organisations likely to grow
beyond 32 users (expandable to 100+ users).
- Provides a voicemail only package that has the potential to grow with
you.
- Packages offer either 8 Analogue lines - 8 ISDN2 (BRI) channels or 30
ISDN30 (PRI) channels.
- Supports 32 Extensions, 32 Voicemail users and 1 - Personal Call
Manager user.
BCM Power Office
- Delivers voice and data capability for 50+ users, including unified
messaging (expandable to 100+ users).
- Supports 30 ISDN30 (PRI) channels,
- 64 extensions and the ability to move up to IP telephony without a
big up-front investment
- 64 voice-mail user capability - so you're never likely to miss a
call
- 64 unified messaging user capability, so staff can access and manage
voice, fax and e-mail from a single interface even when they are not in the
office
- System-wide fax mailboxes and fax server and two Personal Call
Managers
BCM Call Centre Application
You can enhance your BCM with
the additional Call Centre Application, which could even increase business
efficiency and improve workflow.
- Call management to enable more calls to be answered quickly and
effectively
- Real-time and historic reporting to create an accurate picture of
when your customers are calling and how long they have been waiting
- Query by routing against skill set, which means calls can be answered
by the person best equipped to answer the caller's query
- Individual coaching for all staff and performance tracking using
reporting tools
- Effective customer contact delivered through communication
integration, which can improve customer satisfaction
BT Meridian Main Page |