Nortel Software Communication System (SCS) Benefits
Benefits
Easy to use, sensibly priced with an all-inclusive user fee, and based entirely on open communications and Web standards, SCS saves money, time, and headaches while making your business more efficient and flexible.
Save money
SCS can eliminate or reduce the expense of:
- Outsourced conferencing fees
- Teleworker expenses (second-line costs)
- Facilities costs
- Legacy PBX maintenance
- Service provider charges (long distance, cellular, calling card, trunk connections)
SCS pays for itself in as little as 6 to 12 months
The payback time for an SCS solution can be as as short as 6 to 12 months, according to customers and partners. Using our SCS Business Case Calculator, your authorized Nortel reseller can run a tailored analysis of your organization's payback time and return on investment.
Save time
Unified communications makes your employees more efficient. Highly mobile, highly collaborative employees can save 30 to 60 minutes every day1 by deploying unified messaging, presence and IM, and single-number reachability (Find Me/Follow Me).
1Sage Research, "Unified Communication Applications and Benefits"
Industry Leading TCO (Total Cost of Ownership)
SCS sets new standards when it comes to Total Cost of Ownership, with up to 52% lower TCO versus the competition2.
2 InfoTech Research, “Rethinking Unified Communications. A Total Cost of Ownership Comparison of Top Vendors”
SCS integrates with your business processes
Based entirely on open communications and Web standards, SCS offers an easier and more cost-effective way to blend communications with your existing Web-based business applications.
For example, SCS customer PFW Systems Corporation created an application that links their customer relationship management system with SCS. Incoming calls trigger a screen pop so that all of a customer's relevant details (e.g. order status) are at the agent's fingertips as they are answering the call. The result: superior customer service.
Say good-bye to vendor lock-in
With its standards-based SIP design, SCS allows you to mix and match with other SIP-based products and applications to create your own best solution. SCS provides a one-stop shop by working with best-in-class partners to ensure that a complete, robust package is available to meet your needs.
Bring administration in-house
From an ongoing-management perspective, SCS is simple enough for most customers to do moves, adds, and changes in-house. With SCS's plug-and-play capabilities, adding a new user, for example, is a five-step process that takes just a couple of minutes.
A wealth of features, one fee
Unlike competing solutions, which can require additional licenses and even additional hardware to turn up certain UC features, SCS bundles all features into one user fee. Even voice conferencing. This makes SCS one of the most cost-effective solutions in the industry.