Avaya Reporting and Analytics
PRODUCT
Designed for businesses with complex contact-centre operations and high call volume, Avaya Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them.
PRODUCT
The Avaya Operational Analyst software environment allows multi-channel contact centres to analyze performance data—both real-time and historical information—across multiple sites and vendor platforms.
PRODUCT
Avaya IQ
The Avaya IQ reporting and analytics platform consolidates real-time data from Avaya customer-service solutions and enterprise business resources, to deliver insights into both customer and agent activity.