211_700_Picture_027.jpg Overview for Regular call recording 

If you want to find calls and find "who said what" but do not know in advance which calls will be important you should record regularly. The easiest way to achieve this is to record directly to the hard drive of your PC using our call recording software. If you cannot use your PC or have a dumb terminal or thin client take a look at our standalone telephone CD recorder part Retell 175 and our hard disk recorders parts Retell 925 and Retell 926 below. 

A digital tele recorder like this is modular, so that you can record one line or 30 lines. As you grow and get another phone that you want to record you just buy another piece of digital recording equipment. Because the payback period when you start recording phone conversations is so short, many companies initially buy one to find out how useful it is, then buy more phone call recording equipment for that department, and so on around the whole company.

Retell Phone with built in CD writer Call Recorder with CD-RW and 300 hr capacity

211_701_Picture_026.jpg Main Features

  • Stores all calls conveniently on standard CDs 
  • Ideal for hot-desking, each person just inserts their own CD when they use the phone to which the CD300 is connected 
  • 300 hours capacity per CD with 5 hour flash capacity built in so that you can record calls until you reload a CD 
  • Uses both CD-R and CD-RW discs 
  • Automatic or manual recording of all telephone calls 
  • Can also record from optional conference microphone 
  • Built in 10/100 Mbit network interface for connection to a LAN for archive of calls using optional archive software 
  • Records hands free conference calls 
  • Answering machine with 30 user programmable out going messages (OGM), adjustable maximum message duration and remote access to answering machine 
  • OGM can be up to 4 hours long 
  • Incoming message can be up to 60 minutes long 
  • Once messages have been listened to it is automatically copied onto CD 
  • Address book with over 500 names and numbers 
  • All calls are stored with details of CLI (if you have this feature enabled on your telephone line), date, time and duration of call 
  • Calls can be tagged with up to 16 characters at any time after recording to help with searches 
  • CDs can be played back through the recorder's speaker or on a PC using supplied quick access software 
  • Software included to allow you to search for recordings on the CD on your PC 
  • Calls can be attached to emails from the CDs created (may depend on CODEC) 
  • Plug and play 2 minute set up. No installation needed, works on ordinary BT or cable telephone lines in the UK, or analogue extensions from most PBXs 
  • We recommend the use of 700Mb CD-Rs with this unit 

Unit Dimensions:

All measurements are approximate and are subject to change:

Length: 26cm (10 1/4")

Width: 19cm (71/2")

Height (maximum): 5.5cm (2 1/4")

Included:

  • Retell CD300 telephone 
  • Telephone cable for plugging into a BT (or any analogue) socket 
  • Blank CD-R 
  • Power Supply 
  • Instructions 
  • Optional Extras:

Phone with built in CD writer - 175

211_702_Picture_027.jpg Main Features

  • Stores all calls conveniently on standard CDs 
  • Ideal for hot-desking, each person just inserts their own CD when they use the 175 phone 
  • 300 hours capacity per CD with 5 hour flash capacity built in so that you can record calls until you reload a CD 
  • Uses both CD-R and CD-RW discs 
  • Automatic recording of all telephone calls 
  • Records hands free conference calls 
  • Answering machine with one user programmable out going message (OGM) 
  • OGM can be up to 4 hours long 
  • Incoming message can be up to 60 minutes long 
  • Address book with over 500 names and numbers 
  • Handset, hands free operation or optional headset operation 
  • All calls are stored with details of CLI (if you have this feature enabled on your telephone line), date, time and duration of call 
  • Calls can be tagged with up to 16 characters at any time after recording to help with searches 
  • CDs can be played back through the telephone's speaker or on a PC 
  • Software included to allow you to search for recordings on the CD on your PC (using supplied PC quick CD access software) 
  • Calls can be attached to emails from the CDs created (may depend on CODEC) 
  • RS232 port (PS2 style) so that calls can be dialled from a PC 
  • Plug and play 2 minute set up. No installation needed, works on ordinary BT or cable telephone lines in the UK, or analogue extensions off most PBXs 
  • We recommend the use of 700Mb CD-Rs with this unit 

Unit Dimensions:

All measurements are approximate and are subject to change:

Length: 26cm (10 1/4")

Width: 19cm (71/2")

Height (maximum): 5.5cm (2 1/4")

Included:

  • Retell 175 telephone 
  • Telephone cable for plugging into a BT socket 
  • Blank CD-R 
  • Power Supply 
  • Instructions 

Retell Call recording software - 957 Pro

211_704_Picture_025.jpg Main Features of the Software

  • High quality digital recording direct to the hard disk of your PC 
  • Up to 800hrs recording per Gb subject to CODECs on your PC 
  • Neither the recording nor the compression use a noticeable amount of the processor's resources 
  • Easy search by time, date & call duration 
  • Add notes to each recording, search by any word or string of letters 
  • Save recordings to individual named files 
  • Easy for a supervisor to listen to any call by any agent by looking in one folder 
  • Record to your own PC's hard disk, or to a network drive or your server 
  • One phone connects to one PC to record, although the recordings can be saved centrally. 
  • Easy for a supervisor to listen to any call by any agent by looking in one folder 
  • Make recordings directly as WAV files so that they can be played back on any computer running Windows Media Player or equivalent 
  • You can choose to encrypt recordings for security 
  • Encrypted recordings can be converted to WAV files with a password 
  • Recordings can be emailed 

How the Telephone and PC are Connected

  • Supplied with Retell's 157 recording connector 
  • Simple connection via handset & sound card port 
  • Compatible with most digital & analogue handsets 
  • You can play recordings down the telephone line from your soundcard 
  • Compatible with most handsets or headsets that plug in with the common RJ9 
  • If you wish to record from an analogue telephone wall socket there is an optional adaptor 

PC requirements:

  • Windows 95, 98, ME, 2000 or XP with at least a pentium 500 Mhz processor or similar and at least 128Mb RAM. Good quality sound card (Creative Labs SoundBlast or better) and speakers. At least 1Gb spare hard disk space. 
  • For storage of recordings we recommend network connection speeds of no less that 100Mbs. We recommend that the maximum number of users recording into the same folder does not exceed six and that the maximum default recordings folder be no greater than 3Gb in size. Retell always recommends that you backup and archive your recordings on a regular basis. 
  • We recommend installation of all Windows© critical updates on the computer that you wish to run Retell's call recording software on.

 

Included:

  • Call Recording Software (Professional Version) 
  • 157 Recording connector 
  • Instructions 

Retell High quality call recording software - 957Adv

211_705_957adv.jpg Main Features of the Software

  • Ideal for extensive, high quality, low cost call recording 
  • Screen shots are at the bottom of this page 
  • PC telephone recording gives high quality digital recording direct to the hard disk of your PC 
  • Easy search by notes, time, date & call duration 
  • Add notes to each recording, search by key words or letters and you can searh by keywords 
  • Save recordings to individual named files 
  • Highly compressed recording saves your PC's hard drive space 
  • Neither the recording nor the compression use a noticable amount of the processor's resources 
  • Up to 200hrs per Gb subject to CODECs on your PC 
  • Record to your own PC's hard disk, or to a network drive or your server 
  • Centralised access to recordings when saved to your server 
  • One phone connects to one PC to record, although the recordings can be saved centrally. 
  • Recordings can be password protected 
  • Make recordings directly as WAV files so that they can be played back on any computer running Windows Media Player or equivalent 
  • You can choose to encrypt recordings for security 
  • Encrypted recordings can be converted to WAV files with a password 
  • Recordings can then be emailed 

PC requirements:

  • Windows 2000 or XP with at least a Pentium 500 Mhz processor or similar and at least 128Mb RAM. Good quality sound card (Creative Labs SoundBlast or better) and speakers. There are known issues with on-board Soundmax soundcards with Celeron processors. At least 1Gb spare hard disk space. 
  • For storage of recordings we recommend network connection speeds of no less that 100Mbs. We recommend that the maximum number of users recording into the same folder does not exceed six and that the maximum default recordings folder be no greater than 3Gb in size. Retell always recommends that you backup and archive your recordings on a regular basis. 
  • We recommend installation of all Windows© critical updates on the computer that you wish to run Retell's call recording software on.

 

Included:

  • Call Recording Software (Professional Version) 
  • Intelligent Recording Interface 
  • USB lead to power for the IRI from the PC and a power supply to power for the IRI from the mains. (You can use either) 
  • Stereo cable to connect the IRI to the line in socket of the sound card 
  • Instructions 

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