To further enhance the recordX users experience we have produced a number of videos which will guide you round the application, show you how to perform a number of the more common tasks and employ some of the most useful features...

♣ Note: The grey rectangles scattered all over the Search results page are being used to mask 'real' phone numbers.

 

Navigating your way round the main page...

395_1118_showme.jpg A quick trip around the main recordX page showing you how to navigate the page, 'Search', view the 'Charts', playback 'Call Recordings' and navigate through the 'Search' results.

How to 'Search' for a call...

395_1119_showme.jpg How to 'Search' for a 'Call Recording' in recordX.

 

Oak Call Player features...

 

395_1120_showme.jpg An example of a 'Call Recording' playback demonstrating the audio quality.

 

♣ Note: The silver boxes have been added to mask real phone numbers and are not actually part of the recordX 'Search' page...

Oak Call Player features...

395_1121_showme.jpg How to put 'Markers' in a 'Call Recording' for subsequent reviewing of the recording content.

395_1122_showme.jpg How to 'Loop' a call excerpt. Very useful if you're trying to listen to an unintelligible passage in a 'Call Recording'.

395_1123_showme.jpg How to 'Mask' a portion of a Call Recording to protect sensitive or personal information before exporting as an 'MP3' or 'WAV' file.

395_1124_showme.jpg How you can 'Save' a call excerpt as a WAV file.

395_1125_showme.jpg How to mark a 'Call Recording' with a 'Flag' for classification purposes.

395_1126_showme.jpg Assuming you have an e-mail client installed on your PC you can e-mail a copy of a 'Call Recording' directly from within the Call Player.

395_1127_showme.jpg How to add (freeform) 'Notes' to a 'Call Recording'.

395_1128_showme.jpg How to hide 'sensitive' information in the 'Now Playing' tab with a'Visualisation', including a few examples of the differing styles of display...

395_1129_showme.jpg This video shows you what the 'Audit' tab in the 'Oak Call Player' does.

recordX Schedules

395_1130_showme.jpg How to 'Archive' older 'Call Recordings' to free up disk space on therecordX system.

395_1131_showme.jpg How to schedule a 'System Backup' for the recordX database to privide a measure of disaster recovery.

♣ Note: The 'System Backup' does not back-up the 'Call Recordings'!

Evaluations in recordX

♣ Note: The 'Evaluation' module is supplied with Enterprise and is only available as a 'cost option' with Premium Edition. Because recordX Standard has no call matching you cannot use this version with 'Evaluation'!

395_1132_showme.jpg Creating a 'Questionnaire' for an 'Evaluation'.

395_1133_showme.jpg Creating a 'Filter' with the 'Filter Wizard' for use in an 'Evaluation'.

395_1134_showme.jpg Creating an 'Evaluation' using the 'Questionnaire' and 'Filter' you have already configured.

395_1135_showme.jpg Running an 'Evaluation'. How you perform an 'Evaluation' using the'Filter' and 'Questionnaire' you configured earlier...