Retell RECORDING CALLS OCCASIONALLY
Overview for Recording calls occasionally
If you would like to record the occasional call, for example an important order, delivery instructions, nuisance call or news from a relative or friend take a look at Retell's extensive range.
Many Call Centre Managers and supervisors record occasionally for staff appraisals in order to ensure minimum standards of quality are met and to improve their call handling skills.
If you are looking to record from a conference phone then Retell has both a cassette tape and computer solution.
Our cassette recorder based kits are best sellers and with the addition of the new Intelligent Recording Interface in the 703N kit sound quality is superb.
We also sell a digital recorder with upto 32hours capacity with removable SD cards and PC download - 916
Busy sales people will appreciate the Retell Mobile Phone Recording Kit with innovative WatsonMike™ that enables calls to be recorded from any phone, anywhere in the world
Retell High quality call recording onto standard cassette - 703N
Main Features
- Includes the Intelligent Recording Interface, a UK breakthrough in call recording technology
- For a short presentation on why Retell's Intelligent Recording Interface is superior to other handset connectors click here
- Offers the best audio quality of any telephone connector in the world
- Compatible with all handsets or headsets that unplug from the base of the phone with the RJ9 plug
- Automatic voice activated (VOX) or manual recording
- 2 speeds to increase recording capacity to 6 hours on a C120 cassette
- Easy to find your place on the tape with the recorder's 3 digit tape counter
- Uninterrupted recording of 3hours at slow speed
- Ideal for telephone training & recording important calls and instructions
- Telephone cassette recorder designed specifically by Retell for the recording of telephone calls. Special 3 position switch to adjust for best sound recording from the telephone
- Play back recordings made at normal speed in other players and the car
- Comes with Retell's own C120 cassette tape which at 120 minutes gives you the longest recording time available per side
- Records dictated notes & meetings
- Superb for recording important calls & instructions
- Perfect for phone call monitoring
- Stereo socket so that with headphones (optional extra part 216) you can listen in live without recording
Intelligent Recording Interface - more information:
- No compatibility worries. Gives perfect recordings from your telephone or turret whatever your telephone system, headset or handset
- Perfect balance between the two people talking, as connection is made to both the microphone and the loudspeaker in the handset or headset
- Offers the best audio quality of any method of connecting to the telephone in the world and is used in professional broadcasts
- Will always give perfect recordings from your headset or handset however the microphone or loudspeaker are wired as it has a 6 way selector for all types of headsets or handsets and for use with any telephone or turret
- Noise free ‘agent observe’ recordings, without any sound from the supervisor mixed in with the recordings of the agent and the customer, ideal for staff appraisals and telephone training
- The Intelligent Recording Interface's microprocessor prevents 'phantom' recordings of room noise between calls. Many phones are live even when they are on hook so all other telephone connectors and telephone taps from any manufacturer send these unwanted signals to be recorded as well. The IRI eliminates this
- Privacy button (lockable mute) with LED
- In use indicator light shows when you are on a call even if you are not talking. Stops people interrupting you when you are listening on the phone
- Compatible with all handsets or headsets that plug in with the common RJ9. We can custom make cables for you if your headset or handset uses different kinds of plugs, please ask us
- On/off hook detection
- High tech: contains 4 amplifiers, 3 automatic level controls and a microprocessor
- The IRI can adjust the volume of the customer in your handset/headset to a comfortable level, even if your telephone does not have this facility Listen for yourself to the sound quality
- Adjustable record level for each side of the conversation for fine tuning of recording quality
- Switchable tone injection to verify that the telephone is off-hook gives the ability (on most headsets and handsets) to keep recording onto the cassette even if both agent and customer stop talking, so that the supervisor can measure for how long the customer was kept waiting
- Easy upgrade from recording on cassettes to recording on your PC, as you can use the same IRI
Included:
- Retell 2 speed standard cassette recorder
- Power supply for recorder
- C120 cassette tape
- Earpiece for discreet listening
- Intelligent Recording Interface
- USB lead to power for the IRI from the PC and a power supply to power for the IRI from the mains (you can use either)
- Mono cable to connect the IRI to the recorder
- Instructions
Recording Telephone Calls from Conference Phones
Retell has tested three major models of conference telephones (Konftel 200, Clear One and Polycom Sound Station2 ) for the ability to record telephone calls Retell Call recording software lite - 957Lite
Main Features
- Manual voice recording
- High quality digital recording direct to the hard disk of your PC
- Record to your own PC's hard disk, or to a network drive or your server
- Ideal for extensive call monitoring
- High capacity recording up to 30 hrs per gigabyte
- Easy connection to the telephone
- Can be used on any telephone handset including digital & ISDN
- Easy retrieval of recordings by time, date reference or call duration
- Notes can be attached to each individual recording
- Simple erase by the click of a mouse button
- Simple control by icons
- LAN compatible
- Ability to search in the notes field
- Calls can be moved between designated folders
- One phone connects to one PC to record, although the recordings can be saved centrally.
Included:
- Software and License
- Telephone Handset Adaptor
- Full Instructions
System Requirements:
- Windows 95, 98, ME, 2000 or XP with at least a pentium 500 Mhz processor or similar and at least 128Mb RAM. Good quality sound card (Creative Labs SoundBlast or better) and speakers. At least 1Gb spare hard disk space.