Avaya Proactive Outreach

Avaya Proactive Outreach allows companies to contact its customers with timely, personalized, actionable information—delivering improved service while reducing the volume of incoming calls. It uses the organization’s own business systems to trigger automated outbound phone calls, emails, and other messages.

Through self-service, customers can act on the information provided and gain immediate resolution, or request to speak to an agent to resolve more complex matters.

Features and Benefits

Timely outbound reminders solve customer needs before they arise, reducing inbound call volume. Automated processes and self-service allow agents to focus on more complex and valuable interactions.

Enhance revenue and reduce costs

Automated customer contact can be used to improve collection rates, prevent empty appointment slots, and create up-sell and cross-sell opportunities.

Improve customer service

Actionable information can prevent customers from wasting time or missing deadlines. Automated systems can help complete transactions and quickly fulfill their needs. And timely notifications can create loyalty-enhancing touch points

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