Mitel Customer Interaction Solutions (CIS) helps your customers meet and exceed the service level expectations of their customers, while driving employee productivity and controlling operational costs.

The Mitel CIS portfolio includes the following solutions (Visit the product links on the right for further detail on each solution):

Formal Contact Center Solutions

Mitel Contact Center Solutions – for a customer whose contact center is fundamentally critical to their business (or IS their business), Mitel Contact Center Solutions provide a comprehensive solution that includes robust communications platforms (Mitel 3300 ICP and Mitel 5000 CP), automated call distribution (ACD) software, and a modular suite of feature-rich, web-based applications. These contact centers can range from small to large, multi-site operations, and often require sophisticated routing and advanced applications such as multi-media, IVR, CRM, workforce management, forecasting and customized reporting.

Business Reporting Solutions

Mitel Business Dashboard – General telephony reporting for the Mitel 5000 CP. Business Dashboard provides complete real-time and historical reporting to help customers optimize their use of system and employee resources.

Mitel Customer Service Manager – For workgroups or informal call centers, that want an informal way of sharing calls amongst a team, Customer Service Manager extends general business telephony to include hunt group-based call routing, business reporting and team productivity tools that drive operational efficiency.

Mitel Call Accounting – enables your customers to monitor and control telecommunications costs so they can manage their telephony expenses and activity effectively.

 

Mitel TV-Customer Interaction Solutions