Message On Hold-Music On Hold - MOH
Relieve the frustration of losing calls on hold
This is an ideal opportunity to inform the caller about your company, its products and services. Select background music from an extensive library to reflect company identity. Scripts can be updated regularly, company radio advertisements can be included and professional male and female voices can be selected to give variety. Recent statistics stated that callers with information on hold would stay on the line for up to three minutes whereas callers with silence hang up within 40 seconds, use it as a selling tool to highlight special offers you are running.
To be a truly effective marketing tool, it is critical that your message on hold provider can change your on hold messages as quickly as you react to your ever-changing market. That is why Ash Telecom Message On Hold's entire approach to on hold messages - from instigation to implementation - is engineered for maximum efficiency.
Why are on hold messages important?
Studies indicate:
- 7 out of 10 business callers are placed on hold
- 85% of on-hold callers will wait if there is a message on hold
- 88% of callers will hang up if there are no on hold messages
- Among those who hang up, 34% will not call back
Message on Hold provides everything you need to make the on hold experience both pleasant and informative for your customers. Message on Hold is proven to reduce hang-ups, improve customer service, increase sales, and enhance your corporate image.
Examples of music
Examples of Voices
Sally Williams - The Corporate Voiceover: Classy and professional
With over 15 years experience, Sally is the definitive voice of telecoms in the UK, having voiced over 10,000 scripts for on-hold alone. Clients include NatWest Bank, RBS, VISA (voicing various systems for Visa's clients),the voice of 3's Voicemail Service and Business Services. She is also the voice of many Otis lifts!
Jon - Deep, rich, friendly, refined
An accomplished actor, TV addicts will know Jon for his 15 year lead role as DC Mike Dashwood in The Bill. Jon's work includes productions for: Sony, Strongbow, Videotel Martine TV, Suburu, Cadbury Schweppes, Paramount Studios, Biography Channel, National Geographic, Channel 4, BBC, NZ-TV, BMA.
Susan - Warm, friendly, caring, soft
Susan is the official IVR 'voice of choice' for the Royal Mail Group Consumer Services (including Parcel Force and Post Office Counters), she has also voiced hundreds of commercials for radio stations throughout the UK and in Spain! Often selected by clients wishing to appear approachable and caring.
Michaela - Deep, sassy, with a newsy edge
David 'Fitz' - Charismatic, corporate, friendly, engaging
A friendly, charismatic, corporate VO - with an engaging, enthusiastic style. Scripts include: Hewlett Packard (E-learning & Promotional Material), The Red Arrows, GasCo, DAF. David was a main anchor for SKY TV before returning to the WestCountry six years ago.
Lisa Hartwell - Young professional, friendly
Lisa has a bright, youthful style and is ideal for projects targeting young professionals or training materials that require a more relaxed sound. Her voice has been used for: eBay, 3 Mobile Phone Handset Videos, Epson Website Demo Videos, Jamster Mobile Phone commercials on MTV, VH1, Channel 4 & E4.
Paul - Young, 20's sound, bright.
Helen - Upbeat, bright and friendly