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Summary

A phone system designed for small and medium businesses, Avaya IP Office offers powerful capabilities to help employees communicate more effectively with customers, vendors, and each other. Combining advanced, big business functionality with the ease of use and simplified management that small businesses require, Avaya IP Office helps small businesses use communications to differentiate them from their competition.

Features and Benefits

Avaya IP Office helps reduce mobile phone and long-distance charges by routing calls through the system and over broadband links.

Built-in resiliency

For businesses with more than one location, Avaya IP Office delivers continuous operation. In a power outage, IP phones automatically failover to another location, retaining full communications capabilities.

No conference calling fees 

Avaya IP Office makes conferencing affordable and practical by providing two built-in, 64-party conference bridges.

Centralized administration 

Avaya IP Office enables remote management and administration from a central location. No need to have an administrator at every site. With advanced diagnostics, Avaya IP Office proactively identifies potential problems before they cause an outage or business disruption.

Avaya Collaboration Products—Essential Edition

Keep costs down and still get essential call handling capabilities. Avaya IP Office Essential Edition is the perfect small business starter kit delivering all the “must haves”—call routing, caller ID, hold/conference/transfer, voicemail—and a great selection of Avaya phones.

 Fact Sheet 


 Tech Info 

Avaya Collaboration Products—Preferred Edition

Gain 10 times more voice messaging capacity (than Essential Edition) and handle dozens of calls simultaneously. Equip your business with multi-level automated call routing to ensure customers reach the right person fast, anytime. Secure a 64-party conference bridge with PIN number access. Get messages anywhere with automatic alerts.

 Fact Sheet 

Avaya Collaboration Products—Advanced Edition

Increase productivity and efficiencies in customer service. Customers receive 24/7 access to information and services. Optional applications ensure exceptional customer interactions for agents and supervisors. Tracking and reporting capabilities gather sophisticated customer intelligence and measure and report agent productivity.

 Fact Sheet 

Avaya Productivity Products—Power User

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

 Fact Sheet 

Avaya Productivity Products—Mobile Worker

Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.

 Fact Sheet 

Avaya Productivity Products—Teleworker

Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

 Fact Sheet 

Avaya Productivity Products—Receptionist

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

 Fact Sheet 

Avaya Productivity Products—Customer Service Supervisor

This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

 Tech Info 

Avaya Productivity Products—Customer Service Agent

This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.

 Tech Info 

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