361_1079_voip-3.jpg Hosted IP Telephony

Hosted IP Telephony provides businesses with a network based service, providing a comprehensive range of telephony features for a monthly user fee. The monthly fee includes all maintenance and support costs,giving you superior service at an all inclusive price.A hosted solution not only provides a very rich feature set at low cost but also saves companies a significant amount of capex.　

Hosted IP Telephony allows customers to replace on site PBX infrastructure with a network based, hosted solution.The service fulfils a wide range of requirements, ranging from basic services for small or single site operations,to more sophisticated services for those businesses that operate multiple sites or call centre operations.

Service features range from dial tone to advanced multimedia functionality. Each user is able to access full PBX functionality across a variety of different devices including IP phone, PC, PDA and dual mode (GSM + Wi-Fi) mobile phone. A simple PC client and web interface provide easy calling and call control from any internet connected device.

Benefits include:

Flexibility

If you don't want to go to your office,your office comes to you. Ideal for home working and ideal for people out and about. In this environment you can be contacted on your office extension wherever you are in the world.

Advanced features

Presence,attendant console,multimedia conferencing, collaboration,home worker,call centre,call recording,one number find me follow me,Outlook integration,conferencing and disaster recovery are just some of features that can help your business become more efficient and productive

Reliability　

All our services are provided on resilient systems,ensuring you experience an unrivalled level of service availability and reliability.

Good value　

You choose the functions you want and pay only for those.You get access to new technology and large company features at a fraction of the cost.Request only what your company needs now and just order more when or if you need it.No more equipment obsolescence and depreciation!

Easy to support　

As the service is hosted,there is no on site PBX,reducing time and costs for implementation.Once in service,all management functions are web based,making moves and changes easy and reducing your internal IT requirement and training costs.

Lower Costs

There are considerable cost savings in our solutions:cheaper calls,free calls,fewer calls,lower cost moves and changes,lower capital expenditure. But the real benefit is a more productive workforce,saving time and effort in communication,improved remote working and reduced need to travel.　

Easy to operate

The user interface is PC based with easy to understand icons and graphics.Now your employees can set up conference calls, do their own routing and much more at a click of a mouse,making communication really work for them.

Information features

  • Caller ID
  • Caller name delivery
  • Caller ID/Name


Call forward features

  • Always On busy
  • On non answer of call waiting


Call barring features

  • International
  • Premium rate

Call handling

  • Call waiting
  • Call transfer
  • Call pick-up
  • Call park
  • Call hold
  • Extension dialling
  • 3way call
  • Last number redial
  • Speed calling
  • Circular hunt groups
  • Bridged night number
  • Directory number hunting

Advanced features

  • Voicemail
  • Generic Music on Hold


Miscellaneous

  • Wake-up call request
  • Secondary directory number
  • Distinctive ringing

Screening services

  • Anonymous call rejection
  • Selective call rejection


Call Completion

  • Automatic callback
  • Call return
  • Ring back

Ash Telecom Connection hosted IP Business PLUS Service

An add-as-you-go package delivering enhanced capability for your business. These include:

PC Client – allows you to use your PC as your phone and to receive instant messages; be contactable on your extension number wherever you take your laptop.

Address books – comprehensive business and personal life contact details.

Import outlook contacts – quickly sets up users’ personal address book by simply clicking on the button so no need to re-type in details for existing contacts.

Presence – at a glance availability status of address book contacts. Seeing ‘busy’; ‘away’, ‘at lunch’ or ‘on a call’ allows you to avoid wasted time spent in unsuccessful communication attempts and plan the best time/method of communication.

Instant messaging – the fast track communication tool of sending and receiving text notes – even when either party is on a call.

Ad-hoc conferencing – easy set up of multi-party calling for up to three people.

Ash Telecom Connection offers a complete solution

Area Network (WAN) connectivity can be provided as an integrated part of the service.

If required, Ash Telecom Connection upgrades your data network (LAN) so that you can run both voice and data across your company data network saving you equipment maintenance and service costs.

Maintenance and support includes all service elements, with one telephone number and one service level agreement (SLA).

Group and personal calling features are accessed via a secure web interface, making it easy to control and manage multiple sites and users from a single PC. The service application also integrates with other communications applications, such as Microsoft Outlook

Hosted IP Telephony offers greater deployment flexibility without the investment, maintenance and overhead of an onsite PBX. The service however can also be rolled out to specific sites or across multiple sites to replace and/or complement existing traditional premises equipment.

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Getting started with Ash Telecom Connection couldn't be easier. Contact us directly through hostedpbx@ashtelecom.co.uk or call us on 0844 8467707 and we can discuss and explore your ideas and to arrange a meeting.