Products - Cisco

Cisco Solutions Simplify Business Communications

IP Communications solutions have proven value in helping organizations address a host of communications challenges, enabling them to streamline business processes and reduce costs. For years, companies of all sizes have been realizing the benefits that a common IP infrastructure for all voice, data, and video communications can deliver.

Today, with the Cisco Unified Communications system of voice, video, and IP Communications products, those benefits are greater than ever. Instead of simply connecting products, the Cisco Unified Communications system provides structure and intelligence to help organizations integrate their communications more closely with business processes, and ensure that information reaches recipients quickly, through the most appropriate medium.

Cisco is a recognized leader in IP voice and data communications. Using a systems approach, Cisco combines the strengths of intelligent networking with security, open application programming interfaces (APIs), and self-service business applications. And because a converged Cisco network offers intelligence that's actually integrated throughout the entire network, organizations can take advantage of networkwide security, enhanced resilience, simplified network management, lower total cost of ownership, and accelerated time-to-value.

Here are just a few examples of how Cisco applications can improve your communications:

Integration

• With the easy-to-use, integrated interface of Cisco Unified Personal Communicator, users can transparently access powerful Cisco Unified Communications applications and tools-voice, video, Web conferencing, call management, directories, and presence information-to help them communicate more effectively and be more productive. This application streamlines communications, enabling teams and knowledge workers to work smarter, faster, and more securely.
• All your communications applications integrate transparently with your e-mail, calendar, and directories, simplifying contact- and information-sharing throughout your organization.
• Users can personalize communications options and interact with the system to manage calls, messages, and conferencing in the way that is most comfortable and convenient for them.
• You can access conference calls, calendars, directories, data, alerts, e-mail, and voice messages from IP phones anywhere on your network.
  Secure media and transport protocols provide added protection for sensitive calls and messages.

Collaboration

• Making a video call is as easy as placing a regular phone call, even between multiple people.
• Rich-media collaboration allows users in a voice, Web, or videoconferencing session to share all types of media, see all participants, identify who is talking, and manage se up and control of these conferencing and collaboration sessions from the Cisco Unified IP Phone or the Web.

Mobility

• You can set preferences to have calls forwarded to your chosen devices, providing complete mobility, improving customer response time, and reducing missed calls.
• On the road, you can use intuitive voice commands to place calls or listen to voice messages in "hands free" mode.
• You can check all types of messages from an e-mail inbox, Web browser, or mobile device, consolidating and simplifying communications.

Contact Centers

• Contact center applications integrate with databases and workflow applications such as Siebel, Oracle, and customer relationship management (CRM) systems to maximize agent productivity and customer satisfaction.
• Cisco can turn your call center into a Customer Interaction Network with the efficiency of self-service offerings and multichannel contact for winning customer loyalty. With Cisco Unified Contact Center solutions, businesses can dramatically improve customer service and increase business efficiencies.
• Recently added to the Cisco portfolio, Cisco Unified Customer Interaction Analyzer provides new and exciting insights into every customer interaction and has the potential to transform how call centers service and retain customers and how they recruit, train, coach, and measure customer service representative performance.

Cisco messaging, conferencing, and customer contact applications integrate with both existing and IP systems to provide maximum flexibility and allow you to migrate to IP communications at your own pace. Most businesses will realize substantial savings and productivity gains by migrating to IP communications.

Cisco Unified CallManager

Introduction

Scalable, Distributable, and Highly Available
Cisco Unified CallManager software is the call-processing component of the Cisco Unified Communications system. It is a scalable, distributable, and highly available enterprise IP telephony call-processing solution.

Cisco Unified CallManager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems are made possible through Cisco Unified CallManager open telephony APIs. Cisco Unified CallManager is installed on the Cisco Media Convergence Server 7800 Series of server platforms and selected third-party servers.
Cisco Unified CallManager includes the following features:

• Highly scalable, supporting up to 30,000 lines per server cluster
  Ability to support a full breadth of communications features and applications, including SIP-based applications
• Highly available for business continuity, supporting multiple levels of server redundancy and survivability
• Support for a broad range of phones to suit varying user requirements
• Choice of operating system environments: Windows server-based implementation or Linux-based appliance model implementation

Cisco Unified CallManager Express

Introduction

Simple, Affordable All-In-One Communications
Cisco Unified CallManager Express is a solution embedded in Cisco IOS Software that provides call processing for Cisco Unified IP phones. This solution enables the large portfolio of Cisco access and integrated services routers to deliver a comprehensive set of features commonly used by business customers, facilitating the deployment of a cost-effective and highly reliable unified communications solution for the small office.

Cisco Unified CallManager Express provides the following benefits:

• Cost-effective, converged data and voice solution inside Cisco Integrated Services Routers
• Key system/small PBX features plus innovative convergence applications for up to 240 users
• Increased user productivity with Cisco Unified CallConnector, a presence-based Windows desktop application that gives users call control, location, and status of other users
• Intuitive graphical user interface for easy installation, adds, moves, and changes; internetworking with Cisco Unified CallManager
• Unmatched investment protection for future growth

Customers can now scale IP telephony functionality to a small site or branch office with a solution that is simple to deploy, administer, and maintain. The Cisco Unified CallManager Express product offers customers a low-cost, reliable, and feature-rich solution for deployment.

Cisco Unified Survivable Remote Site Telephone

Introduction

Safeguard Communications and Investments
To serve customers effectively and conduct business without interruption, companies must provide reliable communications tools to branch office staff at all times. Cisco Unified Survivable Remote Site Telephony fulfills this need by providing continuous IP telephony services to branch offices.

A unique feature embedded in Cisco IOS Software running on Cisco routers, Cisco Unified Survivable Remote Site Telephony takes advantage of a remote office's existing network to process calls for Cisco Unified CallManager if the connection to Cisco Unified CallManager is somehow lost.

Cisco Unified Survivable Remote Site Telephony provides:

• Business resiliency through redundant, localized call processing
  Intelligent and automatic failover configuration--no manual IT or telecom intervention is required
• Cost-effective operations through a converged voice and data network
• Centralized IP telephony configuration and management
• Investment protection and ease of migration

Cisco Unified Survivable Remote Site Telephony is available with Cisco 1750 and 1760 modular access routers, 2600 Series, 2800 Series, 3700 Series, 3800 Series, and 7200 Series routers. Additional hardware is not required.