Call Recording is an invaluable
and versatile tool suitable to use within varied markets. Specialist voice
recording equipment can be used to track telephone calls, giving an impartial
and utterly reliable witness to every important telephone
call.Storacall Call Recorder Voistore Slim
Storacall Call Recorder Voistore Lite
Storacall Call Recorder Voistore Live
Storacall Voistore Slim: Flexible, reliable and affordable call recording solution.- Web-based interface
- Advanced voice compression
- Fast search and retrieval
- Rock-solid reliability
Storacall Voistore Slim Features:
True web based interface
Storacall Voistore Slim is a new-generation, highly expandable call recorder with a true web based interface. Because it is designed to be fully network compatible you can configure, control and retrieve calls at will from the desktop.
Advanced voice compression
Storacall Voistore Slim utilizes the latest G.723.1 compression algorithm offering outstanding sound quality together with extremely high compression rates from just 6.3bps.
Voice files compressed using the G.723.1 algorithm are typically 5 times smaller than the equivalent Call recording stored using conventional ADPCM encoding.
For instance, 70GB of hard disk capacity would be enough to record as much as 25,000 hours.
Fast search and retrieval
The low-bandwidth audio streaming technology means that call recordings are delivered extremely quickly, minimizing the risk of network bottlenecks. The advanced design let's you search, retrieve and playback calls with impressive simplicity and speed.
Integration
Storacall Voistore Slim offers trunk-side and extension-side call recording via a data port.
In addition the application software is built around widely accepted technologies and the hardware is based on COM components providing simple integration, customization and maintenance.
Call Recording Options:
Storacall Voistore Slim offers Total call recording, Selective call recording, Time scheduled call recording, Event Driven call recording, Rules based call recording and Random call Recording.
Call archiving and audit trail
Storacall Voistore Slim is supplied with a DVD-RAM drive for archiving and an optional audit trail is available if required.
Easy to access a call
Storacall Voistore Slim saves call information in a central database, which is easily searched using the web browser interface. This capitalizes on the existing, familiar IT infrastructure to give virtually instant call playback from any authorized PC.
Access is controlled via password-protected user accounts. A located call can be saved simply for e-mailing or manipulation using an industry standard voice file editor. The save format can be selected as either the universal standard WAV or, for minimum file size, using the compressed WMA format.
Storacall Voistore Slim Specifications:
Channel capacity
Recording channels per server: 4 to 16 channels
Voice processing
Sampling: ITU-T G.711 64kbps
Compression: ITU-T G.723.1 6.3kbps
On-line storage capacity
35,000 channel-hours on-line
Backup storage capacity
Minimum 3,500 channel-hours on 9.4GB DVD-RAM
User interface
XML Web service - using Internet Explorer
Recording control features
Total recording - record all calls all the time
Selective recording - recorded by channel, agent ID,
Playback via LAN
Playback via LAN and voice calls saved as .wma or wav files for easy distribution and manipulation
Quick search
Instant search for playback: By date, time, channel, agent ID,
Random access using DVD-RAM
VOD (voice-on-demand) - Streamed playback of the recorded voice
1 Concurrent user licence
Reporting and statistics
Statistics not available with slim version
Alert & monitoring service
Remote setup - Remote setup and monitoring via a LAN
Email malfunction alert
Operating system
MS Windows Professional
Line type support
Analogue & digital extension
Integration
Digital extension & Dialed number
Hardware
PC Tower
Storacall Voistore Lite: Flexible, reliable and expandable mid range call recording solution.
- Web-based interface
- Advanced voice compression
- Fast search and retrieval
- Rock-solid reliability
Storacall Voistore Lite Features:
True Web based Interface
Storacall Voistore Lite is a new-generation, highly expandable call recorder with a true web based interface.
Because it is designed to be fully network compatible you can configure, control and retrieve calls at will via the Internet as well as the LAN.
It even supports 'Real-time' monitoring from multiple remote workstations.
Advanced voice compression
Storacall Voistore Lite utilizes the latest G.723.1 compression algorithm offering outstanding sound quality together with extremely high compression rates from just 6.3bps.
Voice files compressed using the G.723.1 algorithm are typically 5 times smaller than the equivalent call recording stored using conventional ADPCM encoding.
For instance, 70GB of hard disk capacity would be enough to record as much as 25,000 hours.
Fast search and retrieval
The low-bandwidth audio streaming technology means that call recordings are delivered extremely quickly, minimizing the risk of network bottlenecks. The advanced design let's you search, retrieve and playback calls with impressive simplicity and speed.
Comprehensive Integration
Storacall Voistore Lite offers ISDN and analogue trunk-side as well extension-side call recording with integration via a data port with a wide range of PBXs and ACDs. In addition the application software is built around widely accepted technologies and the hardware is based on COM components providing simple integration, customization and maintenance.
Recording Options:
Storacall Voistore Lite offers Total recording, Selective call recording, Time scheduled call recording, Event Driven call recording, Random call Recording and Real time monitoring.
Call archiving and audit trail
Storacall Voistore Lite is supplied with a DVD-RAM drive for archiving. This can be easily expanded to include Juke Box or networked Storage Server backup options if required. A call can also be saved as a file for delivery by e-mail or manipulation using an industry standard voice file editor and an audit trail is also available.
Easy to access a call
Storacall Voistore Lite saves call information in a central database, which is easily searched using the web browser interface. This capitalizes on the existing, familiar IT infrastructure to give virtually instant call playback from any authorized PC. Access is controlled via password-protected user accounts.
A located call can be saved simply for e-mailing or manipulation using an industry standard voice file editor. The save format can be selected as either the universal standard WAV or, for minimum file size, using the compressed WMA format.
Voistore Lite Specifications:
Channel capacity
Recording channels per server: 4 to 64 channels
Voice processing
Sampling: ITU-T G.711 64kbps
Compression: ITU-T G.723.1 6.3kbps
On-line storage capacity
Minimum 35,000 channel-hours on-line. RAID mirroring
Backup storage capacity
Minimum 3,500 channel-hours on 9.4GB DVD-RAM
User interface
XML Web service - using Internet Explorer
Recording control features
Total recording - record all calls all the time
Selective call recording - recorded by channel, agent ID,
Realtime playback via LAN or Internet
On-line realtime monitoring of the agents phone call using streaming technology while recording Voice calls saved as .wma* or wav files for easy distribution and manipulation
*wma : Microsoft windows media audio
1 concurrent user licences - Additional optional extra
Quick search
Instant search for playback: By date, time, channel, agent ID,
Random access using DVD-RAM
VOD (voice-on-demand) - Streamed playback of the recorded voice
2 Concurrent user licence - Additional licences optional extra
Reporting and statistics
Reporting statistics - Total calls, average calls by daily, weekly, monthly
1 concurrent user licence - Additional optional extra
Alert & monitoring service
Remote setup - Remote setup and monitoring via a LAN or WAN
Email malfunction alert
Operating system and database
MS Windows Professional (MS Windows 2000 Server optional extra)
Line type support
Analogue, digital extension and ISDN PRI
Integration
Digital extension, D channel & Dialed number - SMDR optional extra
Hardware
4U high, 19" rack
Storacall Voistore Live: Flexible, reliable and expandable recording solutions.
- Web-based interface
- Advanced voice compression
- Fast search and retrieval
- Rock-solid reliability
Storacall Voistore Live Features:
True Web based Interface
Storacall Voistore Live is the new-generation, highly expandable call recorder with a true web based interface.
Because it is designed to be fully network compatible you can configure, control and retrieve calls at will via the Internet as well as the LAN.
It even supports 'Real-time' monitoring from multiple remote workstations.
Advanced voice compression
Storacall Voistore Live utilizes the latest G.723.1 compression algorithm offering outstanding sound quality together with extremely high compression rates from just 6.3bps.
Voice files compressed using the G.723.1 algorithm are typically 5 times smaller than the equivalent recording stored using conventional ADPCM encoding.
For instance, 70GB of hard disk capacity would be enough to record as much as 25,000 hours.
Fast search and retrieval
The low-bandwidth audio streaming technology means that recordings are delivered extremely quickly, minimizing the risk of network bottlenecks. The advanced design let's you search, retrieve and playback calls with impressive simplicity and speed. Searches can be made across a network with multiple recorders using channel and agent ID.
Comprehensive Integration
Storacall Voistore offers trunk-side, extension-side and IP recording with integration via data or CTI port with a wide range of PBXs, ACDs, Turrets and CTI Middleware as well as open architecture based on COM, Microsoft's latest programming model. It supports SQL for easy querying and retrieval for superior real-time CTI capabilities.
Call Recording Options:
Storacall Voistore Live offers Total call recording, Selective call recording, CTI call Recording, Time scheduled call recording, Event Driven call recording, Rules based call recording, Random call Recording and Real time call monitoring.
Call archiving and audit trail
Storacall Voistore Live is supplied with a DVD-RAM drive for archiving. This can be easily expanded to include Juke Box or networked Storage Server backup options if required.
Seamless CTI Interface
Storacall Voistore Live allows you to monitor and record all the calls throughout the CTI call centre. Using the powerful built-in database searching and reporting facilities, a wide range of call information can be retrieved by various search criteria.
Typically, database fields can include Caller ID, Agent ID, Customer reference number and Campaign ID. Storacall Voistore Live supports free-seating so that calls made by a specific agent/trader can be searched immediately and played back quickly regardless of the location / extension used.
Easy to access a call
Storacall Voistore Live saves call information in an advanced central database, which is easily searched using the web browser interface. This capitalizes on the existing, familiar IT infrastructure to give virtually instant call playback from any authorized PC. Access is controlled via password-protected user accounts.
A located call can be saved simply for e-mailing or manipulation using an industry standard voice file editor. The save format can be selected as either the universal standard WAV or, for minimum file size, using the compressed WMA format.
Voistore Live Specification:
Channel capacity
Recording channels per server: From 4 to 128 channels
Networked to up to an unlimited number of channels
Voice processing
Sampling: ITU-T G.711 64kbps
Compression: ITU-T G.723.1 6.3kbps
On-line storage capacity
Minimum 35,000 channel-hours on-line. RAID mirroring
Backup storage capacity
3,500 channel-hours on 9.4GB DVD-RAM, Central archive option - Networked backup via Internet
User interface
XML Web service - using Internet Explorer
Recording control features
Total call recording - record all calls all the time
Selective call recording - recorded by channel, agent ID,
Scheduled call recording - recorded by time schedule
Rules based call recording - recording based on user-defined CTI rules
ROD (recording-on-demand) - start/stop by user button on workstation
Tagging - Tag business data to current or last call (From CTI server)
Realtime playback via LAN or Internet
On-line realtime monitoring of the agents phone call using streaming technology while recording
Voice calls saved as .wma* or wav files for easy distribution and manipulation
3 concurrent user licences - Additional optional extra
* wma : Microsoft windows media audio
Quick search
Instant search for playback: By date, time, channel, agent ID,
Random access using DVD-RAM
VOD (voice-on-demand) - Streamed playback of the recorded voice
3 Concurrent user licence - Additional licences optional extra
Reporting and statistics
Reporting statistics - Total calls, average calls by daily, weekly, monthly
3 concurrent user licence - Additional optional extra
Alert & monitoring service
Remote setup - Remote setup and monitoring via a LAN or WAN
Email malfunction alert
Operating system and database
MS Windows 2000 Server and MS SQL 2000 server
Line type support
Analogue and digital extension, analogue and ISDN PRI trunk, VoIP extensions
Integration
SMDR, Digital extension, D channel, Dialed number & CTI
Hardware
4U or 6Uhigh, 19" rack