Products - Retell Call Recording

Call Recording Main Page

• Cost effective solution for call recording primary rate ISDN30 telephone lines, 30 channels recorded in the one unit.
• Records time, date, duration, incoming CLI, DDI and dialled number
• Black/white list facility to stop recording of any DDI or dialled number - useful to not record people's private calls or to only record specific DDI or dialled numbers - useful for recording calls on sales campaigns. Note that the black and white lists are two versions of the same thing. You can either record no calls except those in the white list, or record all calls except those in the black list. Total capacity 250 numbers. Lists can contain wild cards, such as 0208*
• Individual handsets can activate recording by pressing the * key twice
• Record your own warning message to notify callers that calls will be recorded. Because this is an "active" design, it will play the message to callers before the call is put through to your PBX. On outgoing calls the message is played as soon as the other party answers.
• Easy search through soft keys or optional software.
• Built in 10/100Mb network port for archiving, playback and remote monitoring over a LAN or WAN
• Hard drive 20700 hours capacity
• In-built CD-RW for low cost easy backup and archiving
• CD-RW 300hr capacity
• Easy connection, just plug into the RJ45 socket of the ISDN30 network termination point
• One Year warranty

• Retell primary rate ISDN30 PRI30 call recorder
• All connection cables and power supply
• User guide

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• Cost effective solution for call recording primary rate ISDN30 telephone lines, 16 channels recorded in the one unit.
• Records time, date, duration, incoming CLI, DDI and dialled number
• Black/white list facility to stop recording of any DDI or dialled number - useful to not record people's private calls or to only record specific DDI or dialled numbers - useful for recording calls on sales campaigns. Note that the black and white lists are two versions of the same thing. You can either record no calls except those in the white list, or record all calls except those in the black list. Total capacity 250 numbers. Lists can contain wild cards, such as 0208*
• Individual handsets can activate recording by pressing the * key twice
• Record your own warning message to notify callers that calls will be recorded. Because this is an "active" design, it will play the message to callers before the call is put through to your PBX. On outgoing calls the message is played as soon as the other party answers
• Easy search through soft keys or optional software.
• Built in 10/100Mb network port for archiving, playback and remote monitoring over a LAN or WAN
• Hard drive 13800 hours capacity
• In-built CD- Re Writer for low cost easy backup and archiving
• CD-RW 300hr capacity
• Easy connection, just plug into the RJ45 socket of the ISDN30 network termination point
• If you have more than 16 channels,and do not want to record all of them you can make the calls that you do want to record go over the first 16 channels, then the PRI16 call recorder can be used.
• One Year warranty

• Retell primary rate ISDN30 PRI16 call recorder
• All connection cables and power supply
• User guide

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• Cost effective solution for callrecording primary rate ISDN30 telephone lines, 8 channels recorded in the one unit.
• Records time, date, duration, incoming CLI, DDI and dialled number
• Black/white list facility to stop recording of any DDI or dialled number - useful to not record people's private calls or to only record specific DDI or dialled numbers - useful for recording calls on sales campaigns. Note that the black and white lists are two versions of the same thing. You can either record no calls except those in the white list, or record all calls except those in the black list. Total capacity 250 numbers. Lists can contain wild cards, such as 0208*
• Individual handsets can activate recording by pressing the * key twice
• Record your own warning message to notify callers that calls will be recorded. Because this is an "active" design, it will play the message to callers before the call is put through to your PBX. On outgoing calls the message is played as soon as the other party answers
• Easy search through soft keys or optional software.
• Built in 10/100Mb network port for archiving, playback and remote monitoring over a LAN or WAN
• Hard drive 10350 hours capacity
• In-built CD- Rewriter for low cost easy backup and archiving
• CD-RW 300hr capacity
• Easy connection, just plug into the RJ45 socket of the ISDN30 network termination point
• If you have more than 8 channels, and do not want to record all of them ,and can make the calls that you do want to record go over the first 8 channels, then the PRI8 call recorder can be used.
• One Year warranty

• Retell primary rate ISDN30 PRI8 call recorder
• All connection cables and power supply
• User guide

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• Call centre recording and monitoring equipment ideal for best call centre monitoring practice
• Cost effective-does not require digital to analogue converters
• Easy to use, and simple to connect, just plug in to isdn socket using cables and connectors provided
• Easy retrieval of calls through soft key
• Search by time, date or phone number
• Identify calls by DDI, incoming CLI (if enabled)
• Call search & playback during recording - ideal for call centres
• Live monitoring through unit or optional software for call centre quality monitoring
• 2, 4, and 8 channel versions available for 2600 hrs to 7800 hrs recording (not upgradeable from one unit to another, so order any extra capacity that you may need to start with)
• Calls can be archived to local PC or on a LAN (additional software required)
• Black list to not record calls from or to numbers on the list, or white list to only record calls from or to numbers in the list
• There is no facility to start or stop of recording by pressing buttons on your telephone keypad on this model

• 968 ISDN 2 Call Recorder
• ISDN RJ45 cables 60cm
• ISDN RJ45 cables 240cm
• T-Connecting adaptors
• Mains adaptor
• Instructions

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• Record and monitor equipment for four ISDN channels
• Cost effective-does not require digital to analogue converters
• Easy to use, and simple to connect, just plug in to ISDN socket using cables and connectors provided
• Easy retrieval of calls through soft key
• Search by time, date or phone number
• Identify calls by DDI, incoming CLI (if enabled)
• Call search & playback during recording.
• 2, 4, and 8 channel versions available for 2600 hrs to 7800 hrs recording (not upgradeable from one unit to another, so order any extra capacity that you may need to start with)
• You can monitor live calls through the equipment or via optional monitor software
• Calls can be archived to local PC or on a LAN (additional software required)
• Black list to not record calls from or to numbers on the list, or white list to only record calls from or to numbers in the list
• There is no facility to start or stop of recording by pressing buttons on your telephone keypad on this model

• 964 ISDN 2 Call Recorder
• ISDN RJ45 cables 60cm
• ISDN RJ45 cables 240cm
• T-Connecting adaptors
• Power Supply
• Instructions

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• Ideal for extensive high quality call monitoring.
• Cost effective-does not require digital to analogue converters
• Easy to use, and simple to connect, just plug in to ISDN socket using cables and connectors provided
• Easy retrieval of calls through soft keys
• Search by time, date or phone number
• Identify calls by DDI, incoming CLI (if enabled)
• Call search & playback during recording.
• 2, 4, and 8 channel versions available for 2600 hrs to 7800 hrs recording (not upgradeable from one unit to another, so order any extra capacity that you may need to start with)
• Calls can be archived to local PC or on a LAN (additional software required)
• Black list to not record calls from or to numbers on the list, or white list to only record calls from or to numbers in the list
• There is no facility to start or stop of recording by pressing buttons on your telephone keypad on this model

• 5400 ISDN 2 Call Recorder
• ISDN RJ45 cables 60cm
• ISDN RJ45 cables 240cm
• T-Connecting adaptors
• Power supply
• Instructions

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• Call recording and monitoring equipment for two ISDN2 channels
• Cost effective-does not require digital to analogue converters
• Easy to use, and simple to connect, just plug in to ISDN socket using cables and connectors provided
• Easy retrieval of calls through soft keys
• Search by time, date or phone number
• Identify calls by DDI, incoming CLI (if enabled)
• Call search & playback during recording.
• 2, 4, and 8 channel versions available for 2600 hrs to 7800 hrs recording (not upgradeable from one unit to another, so order any extra capacity that you may need to start with)
• Calls can be archived to local PC or on a LAN (additional software required)
• Live monitoring of calls through equipment or optional software
• Black list to stop recording of calls from or to numbers on the list, or white list to only allow recording of calls from or to numbers in the list
• There is no facility to start or stop of recording by pressing buttons on your telephone keypad on this model
• Free Helpdesk support. DIY or installation service.

• 962 ISDN 2 Call Recorder
• ISDN RJ45 cables 60cm
• ISDN RJ45 cables 240cm
• T-Connecting adaptor
• Power supply
• Instructions

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• Call recording system with built-in CD-RW for storage of calls
• 13800 hard drive capacity (up to 500,000 individual recordings)
• Up to 300 hours capacity per CD (G723-low compression). Minimum 25 hours (G711a-law compression). Up to 15,000 individual recordings per CD)
• Uses both CD-R and CD-RW discs
• Various CD archive possibilities such as single CD, duplicate CDs or a selection of recordings.
• Playback software included for playback of CDs on any PC with full search facilities.
• Monitoring of live calls via Octo unit or optional software
• Active CLI, time and date stamp
• Automatic recording of all analogue telephone lines and analogue extension
• Can also record radio communication and faxes
• Can also record via internal microphone or additional conference microphone.
• Playback via built in speaker or though external speakers.
• Full search facilities - caller ID (the number of the person who dialled you), Time, Date, Duration and Line number
• Calls can be e-mailed in .wav format for playback on any PC
• Built in 10/100Mb network port for easy connection to LAN and WAN.
• Optional archive software for recording search, playback, archiving and e-mailing of recordings
• Optional monitoring software allows for the live monitoring of any channel of the Octo via the LAN or WAN.
• Optional Crypto card security for secure recording of all calls
• 1 YEAR WARRANTY

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• Call recording system with 10350 hard drive capacity (up to 500,000 individual recordings)
• Active CLI, time and date stamp
• Automatic recording of all analogue telephone lines and analogue extension
• Can also record radio communication and faxes
• Can also record via internal microphone or additional conference microphone.
• Live monitoring through equipment for quality control purposes
• Playback via built in speaker or though external speakers.
• Full search facilities - CLIP (the no of the person that dialled you), Time, Date, Duration and Line number
• Calls can be e-mailed in .wav format for playback on any PC
• Built in 10/100Mb network port for easy connection to LAN and WAN.
• Optional archive software for recording search, playback, archiving and e-mailing of recordings
• Optional monitoring software allows for the live monitoring of any channel of the Octo via the LAN or WAN.
• Optional Crypto card security for secure recording of all calls
• 1 YEAR WARRANTY

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• Call recording system with optional built in CD-RW drive for storage of calls
• 6900hr hard drive capacity (up to 500,000 individual recordings)
• Up to 300 hours capacity per CD (G723-low compression). Minimum 25 hours (G711a-law compression). Up to 15,000 individual recordings per CD)
• Uses both CD-R and CD-RW discs
• Various CD archive possibilities such as single CD, duplicate CDs or a selection of recordings.
• Monitor of call live via Quarto unit or optional software
• Playback software included for playback of CDs on any PC with full seach facilities.
• Active CLI, time and date stamp
• Automatic recording of all analogue telephone lines and analogue extension
• Can also record radio communication and faxes
• Can also record via internal microphone or additional conference microphone.
• Playback via built in speaker or though external speakers.
• Full search facilities - CLI (the number of the person who dialled you), time, date, duration and line number
• Calls can be e-mailed in .wav format for playback on any PC
• Built in 10/100Mb network port for easy connection to LAN and WAN.
• Optional archive software for recording search, playback, archiving and e-mailing of recordings
• Optional monitoring software allows for the live monitoring of any channel of the Quarto via the LAN or WAN.
• Optional Crypto card security for secure recording of all calls
• 1 YEAR WARRANTY

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• Can record up to 4 Analogue channels simultaneously
• Full search and playback functions from unit
• Search via time, date, name or telephone number
• Can capture Caller Display if the phone displays the caller's number. This is because it is a passive device which can interpret Caller Display if the phone or switch and BT are exchanging this data, but cannot ask BT for Caller Display information by itself
• Ability to monitor calls live from unit
• Easy to install
• Can be archived direct to a PC or over a LAN or WAN through built-in Ethernet socket (Additional software required)
• Crypto card security available
• Easy soft key operation
• Option to record Fax traffic that can be viewed using optional archive software
• Call monitoring software available for monitoring over the LAN or WAN
• Plug & play or installation service.

• 950 Quad recorder
• All telephone connection leads (4 sets for the 4 lines)
• Mains Adaptor
• Instructions

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