Avaya one-X Products
Avaya one-X® Products
Avaya one-X® is an advanced family of communications applications and products.
Summary
Avaya one-X® is a family of communications applications and collaboration tools designed for end users. It supports Unified Communications across a wide range of platforms, including desktop and laptop computers, mobile devices, and dedicated IP deskphones. Avaya one-X Products allow business users to work from any location using a variety of public and private networks. Using industry standards such as SIP or H.323, Avaya one-X Products offer simple, intuitive access to everyday communication and collaboration tools.
Avaya one-X® Communicator
This software product is an ideal choice for power users like executives and administrative assistants who communicate frequently, managing multiple calls and ad-hoc conferencing. It provides access to Communication Manager features including softphone capabilities and ad hoc audio and video conferencing. Users can click to initiate emails and instant messages from Avaya one-X Communicator via IBM Lotus Notes, Microsoft Outlook, or Microsoft Office Communicator. When integrated with the Avaya one-X Portal server, Avaya one-X Communicator offers presence, visual voice mail, management of audio conference calls, and 24x7 call logs. Avaya one-X Communicator can be used with your office desk phone as well as by mobile or remote workers.
Avaya one-X® Deskphone
This line of desktop telephones offers a wide range of models for casual users, administrators, professionals—for anyone who needs dependable equipment and productivity enhancing features. The phones are available with high-fidelity audio and intuitive user interfaces including voice recognition-based dialling. The phones are highly modular, with add-ons that let you grow your communications system at your own pace.
Avaya one-X® Mobile
This line of software clients extends the power of the Avaya one-X® product family to mobile employees. Avaya one-X Mobile offers full integration with enterprise applications like visual voicemail, corporate directory, VIP lists, and call logs. Users can initiate business calls through Avaya Aura™ Communication Manager maintaining their enterprise identity and reducing long distance charges. Clients are available for the RIM BlackBerry, Palm, Symbian, Windows Mobile, Java and iPhone platforms.
Avaya one-X® Portal
This web-based unified communications client provides a simple, consistent interface to critical applications, giving users control of telephony, conferencing, messaging, presence, mobility administration, and access to corporate and personal contact information. Avaya one-X Portal complements the desk phone while in the office and supports mobile and remote workers from any location. Since Avaya one-X Portal can be used from any Internet connection, it can play an important role in business continuity planning.
Avaya one-X® Speech
Designed to recognize and carry out spoken commands, Avaya one-X Speech lets your mobile, remote, and office workers access critical communications tools and information over any telephone, 24 hours a day. It provides voice-activated access from any phone to email, voicemail, calendar, personal and enterprise directories, calling, and conferencing. Users can set personal contact rules, allowing them to work even more efficiently.
Features and Benefits
Improve customer service
Make employees more available: single-number access makes it easy for customers to reach your people anywhere. Provide consistency in your customers' experience: single-identity delivers an employee's identity with all outbound communications.
Improve efficiency
Employees have one place to manage multiple tools, including voice, video, messaging, conferencing, directories, and email.
Keep workers productive anywhere
Mobile, web and voice applications extend a full range of tools to employees virtually anywhere, keeping them connected and productive.
Lower ownership costs
Avaya one-X softphones support both SIP and H.323 communication protocols, so you can standardize on a single client for your entire workforce.
Reduce the need for training
Avaya one-X products deliver a consistent, easy-to-use interface across multiple platforms, so employees can stay productive without costly training sessions.
FACT SHEETS