Products - Avaya IP Office Series

Voice and Data Communications Capabilities

IP Office Series (Small Office Edition, 403, 406 v1, 406 v2 and 412)



IP Office Capabilities for Key Business functions link



Avaya IP Office can easily scale up to 360 endpoints with more than 200 analogue and digital trunks giving small and medium size businesses room to grow.  The IP Office platform comprises 4 models: IP Office - Small Office Edition; IP403; IP406; and IP412. The IP403, IP406 and IP412 platforms can have expansion modules added to them to match the requirements of a growing business.  The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of home offices and very small business.  In a single unit it provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, and VPN tunnelling.  VCM compression is included as standard to support IP extensions or provide IP trunks back to a head office.  The IP Office - Small Office Edition supports a maximum of 28 extensions; the IP403 supports a maximum of 100 extensions; the IP406 (V2) supports a maximum of 190 extensions; the IP412 supports a maximum of 360 extensions.

All IP Office models support common software, telephones, and applications.  Avaya IP Office delivers full voice functionality with a comprehensive set of features.  The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.

When acting as an IP telephony server, IP Office supports cost effective standards-based IP telephony (H323), quality of service (QoS) through DiffServ (for routing), 802.1p (when used in conjunction with a Cajun® local area network [LAN] switch), and remote locations connected via Frame Relay.  Voice calls can be allocated dynamically and can bump a multi-channel data transmission from one of its channels as needed to help ensure priority voice calls get through.

Multiple Avaya IP Office systems can be linked together using a standard data network, providing limited feature transparency and advanced applications such as centralised voice mail and call center.  The data networking capabilities of IP Office include Internet or branch to branch based routing with firewall protected Internet access and integral security.  The system supports the QSIG protocol for improved networking and interoperability.

As a local area network (LAN) hub, IP Office can connect up to eight PCs to each other and a router with standards based directory support for easy integration into an IT environment.  Avaya IP Office is complementary to Avaya switch technology and VPNet® solutions, giving businesses the ability to grow into converged networks.

The basic system includes a 4-port voice messaging solution and the ability for users to manage their phone calls through a simple GUI.  Additional applications, such as enhanced (integrated) messaging, web-enabled conferencing, and customer service (call centre) can be added when needed.  The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist.  Receptions/operators can take advantage of the SoftConsole application to present a professional view of the business to all callers.  TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

Avaya IP Office allows users access from desktop computers, laptop PCs, with individual firewall security and access control.

Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible.  IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access.  Single button on/off control is available for selected features for ease of use.

IP Office - Small Office range

IP Office - Small Office Edition

The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of very small businesses and home offices.  In a single unit, it can provide a PABX with Auto Attendant and Voicemail, Broadband Access, Wireless Access Point (WiFi) and VPN tunnelling.  Voice Compression is included as standard to support IP Extensions or provide IP Trunks back to a head office.  The IP Office - Small Office Edition is available in the following configurations:
  • 2 Analogue trunks, 4 analogue extensions and 3 VoIP resources
  • 4 Analogue trunks, 8 analogue extensions and 3 VoIP resources
  • 4 Analogue trunks, 4 analogue extensions, 8 digital stations and 3 VoIP resources
  • 4 Analogue trunks, 4 analogue extensions, 8 digital stations and 16 VoIP resources
IP403

IP403 Office
  • 8 x Avaya 20 Series, 4400, 4600 and 6400 series Extensions
  • 2 x Analogue POT Extensions with Caller Display
  • 8 x 10/100Mbps LAN ports / Hub
  • Single Trunk Module : T1 / E1 / J1 PRI or quad BRI T
  • 10 data channels
  • Single 2 Mbps WAN
  • 3 Expansion ports for extensions / ISDN or WAN modules
  • Router/ Internet Access/ Firewall/ DHCP server
  • Remote Access Server with Modem 2 Module Support
  • Single USB port for TA/T-PAD
  • Single DTE port for EFTPOS
  • Door Relay
  • Internal / External Music-On-Hold
  • Integral Voice Mail requires optional VCM
  • Almost 100 analogue and/or digital extensions
  • Conference Calls (63 party)
IP406 V1 Office

  • 2 Trunk modules giving up to 60 trunks with PRI
  • - PRI E1, T1 or J1 and / or - Quad BRI
  • 8 port dual speed 10/100 LAN ports / Hub
  • 30 data channels
  • Single 2 Mbps WAN
  • 6 expansion ports for extensions / ISDN or WAN modules
  • External Relay driver output
  • Internal / External Music-On-Hold
  • Hardware based data compression
  • Router/ Internet Access/ Firewall/ DHCP server
  • Remote Access Server with Optional Modem 2 module
  • Conference calls (Up to 63)
  • Up to 180 analogue and / or digital extensions
IP406 V2 Office

Similar to the IP406V1, but 8 Digital Station ports (DS), 2 analogue phone ports and a compact flash memory card socket for optional embedded voicemail are additional.  The 8 Ethernet ports are switched (Layer 2).  The serial port has changed to a 9-pin serial port and the trunk interfaces can include a dual-PRI in slot A.

IP412 Office

IP412 Office
  • Up to 4 x PRI and 4 x BRI. Max 120 trunks
  • 2 x port 10/100Mbps Ethernet switch with Firewall separation
  • 60 data channels
  • Single 2.048 Mbps WAN
  • VoIP all cabinets require optional 1 or 2 x Voice Compression Module    ( 5, 10, 20 or 30 channels) and Data Switch  for IP412 eg Cajun family
  • External relay driver output
  • Internal / External Music-On-Hold
  • Hardware based data compression
  • Router/ Internet Access/ Firewall/ DHCP server
  • Remote Access Server with Optional Modem 2 module (<56Kbps)
  • Conference calls (Up to 63)
  • Up to 180 analogue and/or digital extensions (12 expansion modules ( 6+6))
Supports 12 Expansion Modules providing a combination of up to 360 analogue and digital extensions, with capacity for 8 analogue trunks or 4 digital trunks (96 T1 channels or 120 E1 channels). Additional analogue trunks can be provisioned using the IP400 Analogue trunk 16 module.  Features include 60 optional voice compression channels, 2 independently Switched LAN ports, and 100 data channels.  Data channels are used for Routing, RAS and Voicemail applications.

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