Avaya Index
The Avaya Index (Integrated Network Digital eXchange) system from Avaya is a modular and flexible 'communications platform' capable of supporting the latest voice and data technologies. This modularity means that new features and functions can easily be added to provide the exact configuration you need. Avaya Index is designed for the SME market and is recognised as the leader in its class
All Avaya Index models share the same common components, support the same range of applications and offer full networking capability. The difference is the number of ports offered - you can start with as few as 10 and go on right up to 1088 per site, giving maximum choice in functionality and capacity.
Avaya Index is constructed from the very latest surface-mounted, multi-layer technology in order to minimise the number of components and enhance reliability.
Avaya Index's cassettes architecture enhances system reliability. Errors normally caused through handling or static are eliminated because its components are enclosed in cassettes with LED's to help easily identify the status of the line card.
All of Avaya Index's cassettes can be `hot-plugged` and instantly replaced without affecting the system's other functions or taking the system down. If an extension line card needs to be removed, Avaya Index's Safe Check™ warns all extensions - via their LCD panels - enabling users to finish their calls without being cut off.
Avaya Index's clever modular design means your investment is protected - the system is fully upgradeable to take advantage of new communications applications as they are developed.
Avaya Index is much more than a conventional phone system - its 'platform' architecture supports a growing range of communications applications that can be added as and when you need them. Applications include:
- Voice processing
- Networking
- Voice and data integration
- Call centre solutions
- Computer telephony integration
The Avaya Index platform supports all forms of call distribution. How you configure it depends on your organisational needs, not upon the limits of the system.
Avaya Index Solution and Platforms
Avaya Index is more than a conventional telephone system-it is an open architecture platform, capable of handling a wide range of voice, data and video conferencing requirements. Whether you are supporting call centres, video conferencing, voice and data networking, intranet access, computer telephony integration (CTI), voice over IP (IP Telephony), or other communications requirements, Avaya Index offers a truly converged solution to improve your business processes and enhance your customer service. AVAYA Index 30,100, 200, 400 & 1000
Avaya Index 30 Positioned for the smaller business that wishes to enjoy the advanced features and cost-saving potential of a digital system, the Avaya Index 30 accommodates up to 24 extensions and 8 ISDN channels. Features include:
- Easy-to-use handsets
- Voice mail (optional)
- DDI range
- Call monitoring
- Remote maintenance
- Built-in battery back-up
- Cordless capability
Avaya Index 100 and Avaya Index 200
Market-leading SME switching platforms suitable for 30 to 224 ports. Both can be linked to other Avaya Index cabinets allowing expansion up to 1088 ports. Applications and features include:
- Voice processing
- Cti-enabled
- Call centre solutions
- Cti solutions
- Remote maintenance
- Voice and data integration
- Integrated cordless
- Leading edge construction
- Dual database protection
- Automatic route selection
- Voice processing
- Call centre solutions
- Voice and data integration
Avaya Index 400 and Avaya Index 1000
Market-leaders in the 400 to 1088 port SME and call centre markets. Unrivalled functionality and flexibility have made the larger Avaya Index systems number one with those companies that demand the most from their telephony.
Voice Networking
Voice Networking is a modular communications solution that allows your organisation to effectively connect all your employees. Voice Networking supports private networks, virtual private networks, voice compression and voice over IP. Avaya Index-Net further streamlines your business communication by enabling your network of Avaya Index telephone systems to behave as one single telephone system. The Avaya Index CT Server cassette includes an Ethernet connection, which allows all the applications on Voice Manager to be programmed on your PC network.
NOCpro Operators Console
Your contact centre operator offers the first impression of your business to your customers and therefore becomes a critical component of your Customer Relationship Management. The Networked Operator Console (NOCpro) extends the options offered to your operator beyond the core requirements of call handling, and addresses the more sophisticated needs of business operator requirements. Because the NOCpro is based on Microsoft Windows software, it can be driven via dedicated keyboard keys or point and click mouse buttons. Used in conjunction with one of the Avaya Index terminals to provide headset and/or handset functionality, the NOCpro provides detailed information in a clear, simple format. And, since it runs on a standard PC-which can function within a Local Area Network (LAN) or as a standalone PC-it leverages your existing PC infrastructure.
AVAYA Index-Net
Avaya Index-Net is a proprietary method of providing a seamless connection between multiple Avaya Index switches. It allows a customer to manage a network of Avaya Index's as one single site and to deliver networking features and functionality beyond those provided by DPNSS. This delivers real business benefits to customers who want to improve their business efficiency, distribute workloads evenly, and ensure employee accessibility.
AVAYA Index Voice Compression Cassette
The Avaya Index Voice Compression Cassette enables efficient bandwidth management within both public and private voice networks. It utilises the D channel to attach DPNSS functionality to the compressed call, which allows feature transparency between sites whether the call is being made across a public or private voice network. The Avaya Voice Compression Cassette thus enables seven calls to be delivered across a single ISDN channel.
AVAYA Index Internet AccessAvaya Index delivers the capability to support Internet access through the IPNC (Internet Protocol Networking Cassette). The Avaya Index solution is flexible, supporting both the requirement to deliver access to the Internet for information services and the desire to host a web site for marketing and sales activities. It has high security facilities delivered through an integral firewall and provides the ability to set service quotas for Internet access to help minimise cost. Individual time profiles can be set to further increase cost efficiencies.
Avaya Index Messaging Solutions
The Avaya Index messaging portfolio consists of solutions scaling from the simple yet cost effective entry level messaging to the more sophisticated feature rich and scalable messaging platforms. The Avaya Index Voice Manager (IVM) range offers a number of features that enable total integration with Avaya Index along with the benefits of an open standards based system. The Avaya Index Voice Manager is scalable and upgradeable and its modular and flexible programming ensures that the system grows with the enterprise.
Avaya Index DECT
Avaya Index DECT (Digitally Enhanced Cordless Telecommunications) provides a fully integrated solution to on-site mobility. Tight feature integration allows staff to move around the premises whilst still retaining the telephony features and functionality they need to work effectively. In addition, Avaya Index DECT also supports Hotdesking, which has significant benefits to businesses with mobile staff who occasionally need to work from the office. The multi-site roaming functionality of Avaya Index DECT allows users to move easily between different sites and still receive calls without having to subscribe to each site.
Avaya Index Remote Working
Avaya Index delivers the capability to support remote workers through the IPNC (Internet Protocol Networking Cassette). The Avaya Index solution is flexible to ensure support for remote access to the LAN across a variety of access methods. It provides a high level of security to ensure protection of company facilities and information. In addition it offers a number of management facilities that enable a user to exert stringent controls over who has access to the LAN and at what time.
AVAYA Index CTI Solutions
Features for Avaya Index CTI Solutions The advantage of a first party CTI interface to the highly featured 2050 is that it links directly with a user's PC, enabling full database and application integration and offers a cost effective CTI solution to boost personal productivity. Many market leading applications, including MS Outlook and Exchange, are compatible with the 2060 terminal.
Benefits for Avaya Index CTI Solutions
CTI enables customer service to be improved in the following ways:
- Offering a faster, more personalised service based on CLI, DDI and voice processing input
- Minimising time spent gathering information from a caller through the use of
- CLI, DDI, voice processing
- Providing a higher degree of accuracy of data entry
- Retaining customer information on transfer (avoiding the need to request or repeat information when transferred to another agent) CTI also enables business to reduce their costs through the following:
- Shortening the average length and duration of calls
- Maximising the number of talk minutes per hour, thereby reducing the required number of staff
- Maximising/reducing telephone line requirements
Avaya Index Contact Centre View
Features for Avaya Index Contact Centre ViewThe real time management information system (MIS) for contact centres using Avaya Index, the Avaya Index Call Centre View is designed to allow effective management of telephone based staff, enabling any business utilising Avaya Index to provide outstanding telephone customer service and facilitate eBusiness solutions.
Benefits for Avaya Index Contact Centre View
The wide variety of Customer Relationship Management solutions available with Avaya Index allow organisations to manage their customer facing departments and/or contact centres effectively and improve customer service.