ipView Console

Ref: ipView

ipView Console is for all BCM customers with a receptionist/attendant who wish to:

* Improve Customer Service by enabling callers to be answered and directed in a more informed and professional manner.
* Improve Efficiency by enabling attendants to manage calls quickly on the PC whilst continuing with other work
* Improve Productivity by giving multiple attendants the ability to handle calls
Features and Benefits

* Colour Coded call status receptionist/attendant can identify changes in the status of calls
* Extensive telephony feature set enabling calls to be held, transferred, parked, paged etc.
* Point and Click Transfer offering a variety of call control options that are simply accessible via the web browser interface
* Detailed information with numbers and duration as well as notes against extensions, showing availability (meeting/lunch)